Kayla Dixon Email and Phone Number

• Work closely with individual departments at The James to develop REDCap databases and Tableau dashboards to improve quality care and maintain data integrity.• Develop and modify existing SQL queries using Microsoft SQL to retrieve data for analysis.• Build dashboards in Tableau for Patient Safety Initiatives such as Critical Results, Falls Prevention, and CLABSI to ensure accountability in documentation. • Identify, analyze, and interpret trends or patterns in complex data sets.• Perform ad hoc reporting using Tableau, Access, and Microsoft Excel.• Update dashboards on a monthly or quarterly basis with the most recent data to ensure that the customer can make informed decisions on patient care.• Prepare and clean data to ensure data accuracy and integrity.

• Pulled and maintained reports from external sources in relation to patient satisfaction surveys to reflect top box scores and overall mean scores from surveys. • Created geospatial maps of The James Cancer Center and embed in Tableau to display data to the floor, unit, and individual room level.• Maintained and updated department website for Cancer Program Analytics and Business Operations.• Excellent interpersonal/communication skills across various mediums (written, verbally in meetings and over-the-phone).

• Greet and check-in patients to their appointment using the EHR system.• Distribute appropriate paperwork required by providers to the patient for completion.• Observe patient issues and recommend solutions to ensure patient satisfaction.• Maintain positive customer service at all times and refer issues to the supervisor.

• Peer mentor for first-year undergraduate student veterans attending OSU.• Coordinated academic and community resources to facilitate academic success of students.• Provided customer service support at the front desk.

• Founded a circus-style performance company and performed at parties and festivals• Coordinated and work closely with customers to schedule events.• Developed safety plans for high risk performances and ensured they were enforced.• Created, managed, and maintained accounting records of sales and performances.• Engaged in social media for advertising purposes.

• Maintained a secret level security clearance and interacted with classified materials daily.• Collected and transcribed oceanographic data to generate oceanographic charts.• Maintained and inventoried over $1M in oceanographic equipment with minimal losses.• Performed clerical duties as the Executive Assistant to the Commanding Officer. • Supervised and coordinated the activities of 25 sailors on multiple missions• Created and executed a yearly training plan for enlisted sailors and officers.