Kayla Serrano Email and Phone Number

•Liaison between patient, physicians and medical staff, assistance with check-in, scheduling appointments, and maintaining patient files. Verify and pre-certify patient insurance coverage.•Exceptional front office presence, with professional phone etiquette. Able to handle inquiries quickly and with in-depth knowledge. Excellent interpersonal skills, and able to inform while listening to patient concerns.•Manage patient information and records. Maintain waiting room for a pleasant atmosphere.

•Trusted to open and close shop, train new employees, and plan, coordinate, and direct daily operations.•Used keen customer awareness and highly collaborative approach to easily resolve customer issues to mutual benefit. Able to foresee impending problems and provide appropriate service solutions.

•Tact and diplomacy combined with product knowledge and smooth persuasion consistently moved merchandise.•Imaginative approach and ability to identify changing customer requirements brought fresh ideas for improved presentation and product flexing.•Managed inventory and worked to create a "shoppable" environment that invited buying.•Accountable for nightly book closings and bank deposit. Trained new sales associates and register clerks.