Kayla M. Email & Phone Number

Napier, Hawke'S Bay, New Zealand

• Enforce admission standards and policies, ensuring compliance with all New Zealand Recreation Association regulations and policies• Supervise wide variety of swim programs, including leisure swim, aquafitness, and masters swim team• Provide in-water rescues and first aid when needed, complete relevant accident reports and follow-up• Attend monthly emergency procedures trainings to refresh rescue and first aid skills• Complete pool chemistry tests every 2 hours to ensure compliance with regulatory standards• Complete regular cleaning duties to maintain cleanliness of facility

Mississauga, Ontario, Canada

• Organize and manage a complex work environment, involving a large staff team and various departments• Maintain a cohesive work environment by ensuring each staff member is effectively performing their employment duties• Assist with questions patrons may have, and resolve any concerns or situations that arise

Mississauga, Ontario, Canada

Lifeguard• Enforce City of Mississauga Admission Standards and policies, Ontario Public Health Regulations• Supervise wide variety of swim programs, including fun swim, lane swim, aquafitness, competitive swimming trainings and practices• Provide in-water rescues and first aid when needed, complete relevant accident reports and follow-up• Attend quarterly emergency procedures trainings to refresh rescue and first aid skillsSwim Instructor• Instruct the Lifesaving Society Swim For Life program to participants of various ages and swimming abilities• Adapt swimming lessons to meet the needs of all participants• Continuously evaluate participants and provide individualized feedback• Maintain open lines of communication with the parents of younger participants, and provide feedback on how to improve outside of swimming lessons• Complete progress cards for the last swim lesson detailing completed skills and skills which still need improvement, as well as how to improve those skills

Mississauga, Ontario, Canada

• Be completely responsible for both indoor and outdoor aquatic facilities in the absence of the Aquatic Supervisor• Supervise and maintain a clean and safe aquatic facility by completing regular facility checks and cleaning tasks, and being compliant with the Ontario Public Pools Regulations (565)• Deliver high quality customer service by providing information about facility programming and upcoming special events, making accommodations to meet the needs of the community, and assisting patrons with any questions or concerns that may arise• Assist Aquatic Supervisor with training, scheduling, supervising, and evaluating of staff• Assist Aquatic Supervisor with observing, evaluating, and debriefing staff regarding programs and QUEST 2 evaluations

Mississauga, Ontario, Canada

• Book appointments for clients in-person or on the phone• Settle payments using POS system, including company tab, debit/credit, cash, gift cards, and series bundles• Complete 48 hour confirmation calls for clients• Assist with any concerns or issues which may arise• Complete monthly inventory checks of all retail and backbar products• Complete nightly closing paperwork, and report on daily sales trends to Spa Manager and General Manager• Coordinate large team of technicians to ensure client appointments run smoothly and cohesively

Mississauga, Ontario, Canada

• Instruct the Lifesaving Society Swim Patrols and Bronze programs to participants of various ages• Teach aspiring lifesavers introductory lifesaving skills, including victim carries, ladder approach, towing technique, throwing accuracy• Certify participants in Emergency First Aid and CPR-B, with AED skills• Adapt swimming lessons to meet the needs of all participants• Continuously evaluate participants and provide individualized feedback• Maintain open lines of communication with the parents of younger participants, and provide feedback on how to improve outside of swimming lessons• Prepare participants for final exams in first aid and lifesaving skills• Complete progress cards for the last swim lesson detailing completed skills and skills which still need improvement, as well as how to improve those skills• Complete Lifesaving Society official test sheets and temporary certification cards

Mississauga, Ontario, Canada

• Enforce Life Time Admission Standards and policies, Ontario Public Health Regulations• Supervise wide variety of swim programs, including family swim, leisure swim, adult swim, aquafitness, swimming lessons• Provide in-water rescues and first aid when needed, complete relevant accident reports and follow-up• Attend monthly emergency procedures trainings to refresh rescue and first aid skills• Complete hourly cleaning duties to maintain cleanliness of facility

Mississauga, Ontario, Canada

• Develop, plan, and implement programs servicing the diverse needs & interests of the community• Build and maintain strong relationships with the local youth, providing mentorship opportunities• Create marketing materials and maintain a prominent social media presence to most effectively outreach to youth and to communicate any new programs, changes, or cancellations

Master Of Health Science (M.H.Sc.)

Ontario College Graduate Certificate, Addictions And Mental Health (Honours), 4.0 (A+)

Activities and Societies: jack.org Humber Lakeshore (Co-President), Spirituality and Wellness Centre (Volunteer), Office of Sustainability.

Honours Bachelor Of Science (B.Sc.), Psychology, Neuroscience & Behaviour, 3.8 (A-)

Activities and Societies: Delta Psi Delta Sorority (President, National Board Chair, Junior Social Chair, Greek Council Representative.

Ossd, Honours Bilingual Studies In Extended French