Kayla Seplovich Email & Phone Number

Denver, Co, Us

Atlanta, Georgia, Us

Colorado Springs, Co, Us

- Built, maintained and evangelized standards for platform configuration using HTML, CSS and Javascript- Helped develop and create demo strategies for Solution Engineering team using a demo framework- Collaborated closely with customers to understand their technical requirements and provided solutions to ensure successful onboarding and adoption of products- Created a request for proposal (RFP) process that allowed for effective comparison of potential suppliers- Acted as a technical advisor and subject matter expert, guiding customers on best practices, product functionalities, and integration strategies- Resolved complex technical issues by troubleshooting, investigating root causes, and working closely with cross-functional teams, including product and engineering, to deliver timely and effective solutions- Monitored customer accounts, proactively identified opportunities for improvement, and implemented optimization strategies to maximize customer satisfaction and retention

- Conducted code reviews and mentored junior developers to improve code quality and ensure adherence to best practices- Led a team of developers to successfully complete a major software project on time and within budget- Developed a long-term product roadmap that balanced customer needs, business objectives, and technical capabilities

Continue to expand and solidify my knowledge with projects in ReactJS, Javascript, HTML, CSS, as well as pick up new languages, such as, Ruby on Rails and Vue.

Atlanta, Us

Add E2E testing on an open source project using Cypress.io and Applitools.

New York, New York, Us

- Record and resolve issues relating to LG Smart TVs and Android touch-screen tablets.- Maintain excellent communication with customers through email, phone, and web.- Administration of in-house proprietary CMS.- Install and upgrade CheckedUp software/hardware.- Configure system and application settings.- Monitor and maintain device connectivity.- Troubleshoot, diagnose, and resolve PC and printer issues.

New York, New York, Us

- Act as a client liaison in connection with client satisfaction, product updates, and feedback.- Configure equipment and ship products to new and existing clients.- Provide high-level of customer care to assigned client group on a pro-active basis.- Enter and maintain customer information in CRM.- Handle and resolve all customer complaints.- Work cross-functionally (Sales, Technical Services, Operations, Accounting, and Clinical Affairs) to resolve customer issues in world-class fashion.- Communicate with doctors regarding overall case planning, including RX review, technical issues, quality of impressions, alternate products offered and doctor preferences.- Contact the doctor for any questions or follow up during the process of the CheckedUp installs.

Jersey City, New Jersey, Us

Us

Front End

Bachelor Of Arts - Ba, Health And Wellness