Kayla Lawrence Email & Phone Number

Washington, District Of Columbia, United States

Columbia, Maryland, United States

• Provided technical and operational guidance to field teams.• Managed a team of 10-12 field technicians in various clinic locations.• Ensured compliance with safety regulations in the workplace.• Facilitated communication between upper management and field personnel.• Created reports documenting daily activities in the field.• Developed strategies for improving efficiency and productivity.• Implemented policies and procedures related to field operations.• Evaluated tools, resources, and processes used by field personnel.• Analyzed data to identify opportunities for improving support levels.• Provided continuous leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.• Delegated work to staff, setting priorities and goals.• Trained newly hired top talent to fill key positions and maximize productivity.

Elkridge, Maryland, United States

• Serve as an interface of both Regional Market Manager and Field Support Manager responsibilities.• Responsible for interviewing, training, and managing a team of Clinical Allergy Specialists to ensure they provide quality allergy testing and safely prepare and administer immunotherapy treatments.• Coordinated with stakeholders to implement, and meet the strategic goals and objectives of the company and practice.• Communicate and supply providers and office management with weekly and monthly productivity updates.

• Responsible for performing allergy tests and safely prepare allergen immunotherapy treatments for new and existing patients.• Educate patients on proper administration of immunotherapy injections.• Responsible but not limited to: preparing and uploading patient documentation,verify insurance eligibility, submit billing documentation.

Norfolk, Virginia Area

• Serve as a consultant in servicing ADP's products/technologies.• Assisted clients appropriately based on issues to provide an excellent experience creating higher client.• Solve complex client problems taking a broad perspective to identify solutions.

Norfolk, Virginia

Norfolk, Virginia Area

• Adhered to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.• Identified risk and escalated concerns through proper channels• Developed and maintained knowledge of bank products, services, including other lines of business• Showed ability to learn and adapt to changing digital channel

Norfolk, Virginia Area

• Multi-Tasking• Customer Service• Cash Handling• Answering Phones

Washington D.C. Metro Area

• Sort and deliver mail in-house• Make photocopies• Periodic office rounds to assist attorneys or other staff• Prepare conference rooms for in-house meetings• Organize and maintain on-site records/files• Back-up receptionist duties

Norfolk, Virginia Area

• Processed cash, check and credit card transactions on the cash register and managed customer returns and exchanges• Maintained knowledge of current promotions and recommended merchandise based on customer needs• Organized sales floors and restocking of merchandise