Kayla Swan Email & Phone Number

Dartmouth, Ns

Interacting with customers, answering inquiries about products and accountsSupporting Sales and Marketing - preparing price quotes, customer usage reports, proofreading, assisting with campaigns, research and other marketing activitiesReviewing and updating Standard Operating Procedures to meet quality standardsManaging and reporting customer complaintsReceiving and processing orders, providing information concerning changes, pricing, and shippingERP Super User for the Operations TeamCoordinating with Operations regarding production of products based on customers’ requirementsMaintaining an inventory of promotional items and materialsHelping keep our online presence up to dateAnswering operator and service phone calls and dispatching the suitable resourcesCreating, formatting and proofreading documents and presentations

Halifax, Nova Scotia

Took on Lead Hand Transcriptionist position when needed to act as a point of contact for fellow coworkers, as well as physicians and other healthcare personnel within the IWK Health Centre, to assist them with inquiries/technical difficulties Maintained time sheetsUpdated database of healthcare personnel dictation IDs and addressesTranscribed and edited health record reports from audio dictation (including clinic letters, operative reports, discharge summaries, and consultation letters).Resolved discrepancies related to patient information.Responded to inquiries from doctors/medical students regarding status of reportsPrioritized workload by assigning jobs to transcriptionists.Responded to and resolved technical difficulties with health information software (missing reports, resetting passwords, fixing incorrect information)Set up new accounts for physicians and students to edit/dictate reports. Guided new physicians and students through our dictation and health records system.

Halifax, Nova Scotia

Produced consultation and referral letters Updated patient information in databaseAnswered and forwarded phone callsAided administrative assistants in their dutiesProvided customer service by responding to patient inquiries