Kayla Willyerd Email & Phone Number

Portland, Oregon, United States

Gresham, Oregon, United States

• Responsible for picking and bagging customer orders with handheld scanners in 2-3 minutes or less, and binning & routing orders for delivery, as well as picking and boxing shipment orders to be delivered safely without damage.• Restocking, shifting and moving product and overstock to appropriate locations to keep an easy-to-follow flow throughout the entire warehouse & make packing more quick and efficient.• Receiving inventory shipments and putting products away with the freedom to organize old and new products to simplify and make the best use of limited space and speed up packing times.• Daily cycle counts, checking for expiration dates, calling customers for order adjustments, cleaning of warehouse and fixtures, hourly cooler/freezer temperature checks, etc.

United States

• Customer communication & satisfaction across all platforms, handling everything from orders & custom quotes to jewelry/piercing education and sizing advice.• Re-working online products & organization by editing photos, tags, titles, descriptions, variants, and swatches; to achieve a consistent & user-friendly look/voice.• Brand development and strategy; re-envisioning a business with an already loyal following, recreating their in-store experience online.• Creating digital, hand-written notes to help others to better understand body jewelry, how it works, and the diversity of the pieces.• Inventoried thousands of products and re-worked the entire physical inventory in a way that is simple & easy to follow/understand when fulfilling orders• Training staff on orders, fulfillments, body jewelry/piercings, materials, customer communication & resolutions, and Avanti as a whole.

Gresham, Or

Activated & sold mobile phones and mobile service plans-• Thorough understanding of the constantly changing data & service plans that Verizon & other carriers had to offer; and a huge variety of new devices.• Setting customers up with customized data plans for them and their families after getting to know them and understanding their unique needs based on usage, hobbies, work, location, travel, and family/friends; & tracking all the information that support customer's needs for devices, plans, protection & accessories with their paperwork.• Data transfers and device troubleshooting from flip phones to smartphones, to watches & tablets, both technology and service-related.• Offering/setting people up with store credit cards & financing; as well as protection plans on phones and any other eligible device within the store.• Checkout, curbside, stock, protection replacement fulfillment, and general customer service.

Warrenton, Or

• Trained extensively to coach and encourage pet parents and dogs of all ages to learn things ranging from basic cues to good manners, to certifying them as AKC Canine Good Citizens through fun, fulfilling, positive training and a wide range & proven curriculum. All group & individual classes and Puppy Playtimes were run, taught, set up, cleaned up and scheduled by myself; and I worked on floor recovery, stocking, facing, cleaning, cashiering and cleaning cages in between classes.• Worked graveyard shift on truck shipment nights to assist in unloading and putting out stock, and reworked/condensed old sections to make room for new displays that I built following planograms and manager preferences.

Wilsonville, Or

• Integration line – monitoring stock levels, replenishing over 50 unique parts & hardware from the factory warehouse to various assembly stations and main manufacturing line to keep production fully stocked & steadily moving. Assisted within other warehouse departments such as shipping and picking; while continuing to ensure my section is fully supplied.• Locating different items within the warehouse, lifting boxes or moving them with a pallet jack to put material in location or transacting it out of the warehouse -paying close attention to quantities & SKUs to ensure inventory remains accurate- & taking them to their designated spots on the production line; or completely unboxing parts to load them onto designated carts and move them to their assigned location on the assembly line.

Tigard, Or

• Continually maintained top sales; trained extensively on the aspects of fine jewelry, body-safe materials & anatomy -learning more and more every day through client’s experiences and my own. Managing in-store and online customer communications from handling negative client situations to custom high-low end orders; all with an upbeat attitude and genuine desire to go above and beyond to get the client exactly they need, accompanied with a memorable & educational experience.• Created a unique online store making all individual products from scratch, condensing & inventorying thousands of products to fit what was both our online store and in-store POS system – needing to present a very specific & complicated type of inventory in a very simple and user-friendly way. Taking and editing unique product and lifestyle photos for sales, the online store & social media platforms.• Consistently improving shop functions, visual displays & team focus. Coming up with innovative ideas to grow a unique business with an honest desire to improve our client’s well-being & self-esteem; encouraging them to grow with us.• Scheduled piercing appointments and went over paperwork, validated IDs, and explained procedure preparations & expectations, all in a friendly and approachable way to keep the guest calm and at ease.

Beaverton, Oregon

• Made deliveries promptly with care, providing all possible extras upon arrival including seasonings & dog treats.• Cleaned & organized dishes, kitchen & prep stations in downtime, and handled truck and food prep between deliveries

Tigard & Beaverton, Or

• Maintaining a clean and orderly floor and fitting room, creating visual displays to fit relevant merchandise. Consistent walkthroughs to prevent theft and inappropriate shop behavior.• In-depth product knowledge of all products and materials, providing exceptional customer service by offering many options to suit customer’s various needs and budgets with an approachable, friendly demeanor. • Trained in many different selling and upselling techniques, making low and high-volume transactions, maintaining consistent top sales within my own store and overall locations.

Beaverton, Oregon

Thorough knowledge of all departments & register; assisting customers on floor and at fitting rooms with helpful, attentive customer service while maintaining a clean and orderly department. Keeping merchandise stocked & putting abandoned merchandise away in the appropriate location, setting up and breaking down sale signage, marking down select clearance and price change items and creatively updating displays to attract & promote the newest ads.