•Collect client feedback about their experience • Develop relationships with clients and key personnel • Elevate complaints and feedback to the relevant departments• Meet with clients to establish their needs

•Provided nursing assistance and patient care to provide for the comfort, safety and personal needs of patients•Assisted physicians/physician assistants/nurse practitioners in medical office setting•Performed a variety of patient care duties within the construct of a multidisciplinary patient care team as delegated by physician•Took patient vitals and evaluate the chart prior to the appointment•Assisted with procedures in the room and remove stitches or staples•Autoclaved instruments after procedures keep the lab clean•Called in prescriptions for patients•Ordered labs, Pet Scans, CT scans, X-Rays and MRIs

•Greeting patients professionally both in person and on the phone•Quickly answering or properly referring questions and issues•Optimizing provider schedules and patient satisfaction with efficient scheduling•Notifying providers of patient arrivals •Comforting patients by anticipating anxieties and effectively answering questions•Ensuring availability of treatment information by retrieving and updating patient records•Verifying financial records and collecting patient charges while filing and expediting third-party claims•Submit billing to Northside Hospital for patients visits in office

• Scheduled patient appointments and make reminder calls• Obtained patient address, contact details, insurance information and medical history• Greeted and directed patients to examination rooms• Verified patient’s insurance coverage and collect co-payments• Processed credit card payments and balance daily cash deposits• Worked under the guidance of Supervisor and follow departmental policies and procedures• Escalated patient’s unusual behavior to Supervisor• Informed patients about delays and waiting times• Reviewed patient accounts, identify delinquent accounts and collect due amounts• Attended educational trainings for professional development• Responded to patient queries and concerns in a professional manner• Stayed updated with information regarding insurance programs and funding sources• Screened patients for financial assistance and assist them in preparing required funding

• Collected client feedback about their experience• Developed relationships with clients and key personnel• Elevated complaints and feedback to the relevant departments • Met with clients to establish their needs

•Prepared financial statements, reports, memos, invoices letters, and other documents•Answered phones and routing calls to the correct person or taking messages•Handled basic bookkeeping tasks•Filed and retrieved corporate records, documents, and reports•Researched data to prepare documents for review and presentation by boards of directors, committees, and executives•Helped prepare for meetings•Greeted visitors and deciding if they should be able to meet with executives•Used various software, including word processing, spreadsheets, databases, and presentation software•Read and analyzed incoming memos, submissions, and distributing them as needed•Made travel arrangements for executives•Performed office duties that include ordering supplies and managing a records database•Opened, sort and distributed incoming faxes, emails, and other correspondences•Provided general administrative support