Kayla Krahn Email & Phone Number

Ann Arbor, MI, US

• Organize and maintain client files both digitally and analog
• Data entry of client information into TaxWise software
• Tax preparation services including Form 1040s and reviewing for eligible credits
• Payment collections and account management

• Interpreted complex compliance policies and laws to ensure adherence to federal, state, and local regulations governing education
• Conducted regular internal audits and assessments to identify potential compliance risks and implement corrective actions to mitigate them effectively
• Facilitated 7-10 audits each year with regulating bodies leading to successful compliance outcomes
• Oversaw creation and maintenance of policy and procedures manuals to align with industry standards and inter-departmental compliance
• Worked collaboratively with stakeholders and executive board to advise on compliance matters in marketing and growth initiatives
• Established strong relationships with regulatory agencies, staying abreast of changes in legislation and proactively adapting compliance strategies accordingly

• Developed and maintained a system for monitoring and reporting on compliance metrics
• Facilitated applications and contract changes during change in ownership and merger fromUnited Training Academy to AllSkilled

• Create, implement, and successfully maintain internal/external policies for lifecycleprocesses, internal document management, and archival maintenance
• Served as liaison between agency contacts and internal employees
• Organize, facilitate, execute annual federal and state renewals including collecting andinterpreting reporting data
• Establish, manage, and maintain school policies through website and catalogs

Livonia, MI

• Maintain licensing and programs for 10 New Horizons campuses in MI, IL, OH, CT, NJ, NH, MA, and RI
• Oversee compliance and audits with WIOA, VA, and State agencies
• Create policy and procedure for the Consumers department and ensure successful implementation
• Directly managed compliance and student affairs across all states and territories
• Created and implemented policies for records management and reporting protocols
• Facilitated applications and contract changes during change in ownership and merger fromNH Learning Solutions to United Training Academy

Royal Oak

• Manage the day-to-day functions as registrar by maintaining student records, performing graduation audits, and overseeing compliance
• Liaison between leadership team, educators, and students
• Act as academic advisor, education coach, and responsible for training staff
• Organize two career fairs each year and assist students with career preparedness and placement

Ferndale, MI

• Perform office manager duties including maintaining the office, assisting with new hire transition and various clerical duties.
• Assist the marketing department with graphics, branding, video production and corporate events utilizing the full Adobe Creative Suite.
• Audit corporate expenses and arrange company wide travel using Concur.
• Create, analyze and manage sales databases within QuickBase.
• Assist the executive team with reporting and corporate communications.

Ann Arbor, MI

• Organized and maintain vehicle inventory paperwork and keys.
• Trained and interviewed new front desk staff.
• Processed sensitive material such as driver’s licenses and lease paperwork.
• Liaison between sales and other departments.
• Committee chair in charge of planning the annual car show, including designing advertising and various other promotional materials, fundraising and securing vendors.

Ann Arbor, MI

• Assisted in special events, such as the annual car shows and conferences.
• Assisted with grant writing and produced videos for instructional and grant use.
• Maintain databases of contacts, class rosters, class paperwork, and purchase orders.
• Performed accounting and accounts payable functions for department.
• Provided basic copying, assistance, answered phones and clerical work for instructors/department.

Ann Arbor, MI

• Responsible for training all new hires including all new hire paperwork.
• Assisted customers over the phone and in-person with any questions or concerns.
• Responsible for maintaining and counting cash drawers, safes, and bank deposits for accuracy and maintaining sensitive paperwork.

Ypsilanti, MI

• Trained new and returning employees on information desk responsibilities.
• Assisted guests by providing general information and answering questions.
• Employee of the Month, October 2010

Master’S Degree, Communication

Bachelor’S Degree, Electronic Media

Activities and Societies: Phi Sigma Pi, Eagle Filmmakers Association, EMU Honors College