Executive Assistant to the National Operations Manager at HPG Insurance & Maintenance Works.

Administration Assistant to the Building Supervisors and Operations Manager at HPG Insurance & Maintenance Works.

Job maintenance and management, including sending work orders to subcontractors.Liaising with insurance company assessors, subcontractors and homeowners.Maintaining up to date databases, including subcontractor currency and insurance certificates.Processing company emails and handling confidential and sensitive business matters.Processing company invoices and billing enquiries, including the use of the Xero accounting software for payroll, timesheets and business expenses.

I started at Construct Services in 2011 on a one month contract, helping integrate a new business-to-business portal into the already established workflow portal, EnsureFlow. I was offered a full time position as a Data Entry Officer, and two years later I was promoted to the newly created position of Administration Assistant, working under the Head of Business for South Australia.The role of Administration Assistant has allowed me to utilize my strong customer service skills to provide a premium level of service and support to internal staff, insurance brokers, subcontractors and policy holders. My attention to detail, eagerness to go the 'extra mile' and positive attitude have all been crucial in ensuring the best outcome is achieved for everyone involved from start to finish.

Customer service and sales.Complaints handling and resolution.Daily stocktake and inventory management.Rostering and KPI setting for effective floor management of 6+ staff.Staff management and development.

Working for the same employer across three stores, I worked as a food and beverage attendant whilst providing exceptional customer service. During my time at the Elizabeth Food Court store, I was promoted to Shift Assistant and Swing Manager, and undertook an entry level management course. I also received a number of service awards over the course of the 3 years I worked with this company.