Leadership & Strategy: Defined long-term HR goals, developed and enforced policies, and ensured compliance with employment laws.Talent Management: Oversaw recruitment, training, and performance evaluations, and implemented competitive compensation and benefits programs.Operational Excellence: Managed payroll processing, maintained data integrity, and facilitated audits.Team Development: Led and developed the HR team, fostering a positive and professional work environment.My efforts contribute to aligning HR practices with the organization’s mission and enhancing overall employee satisfaction and performance.

-Implemented the first HRIS system and introduced a fully paperless annualenrollment and benefit management process which reduced back-end HRprocessing by over 50%-Researched and adapted a new benefits plan that reduced employer andemployee cost-Worked with each department to fully evaluate current processes using theValue Stream Mapping method leading to department processing timereductions ranging from 10-25%-Collaborates with leadership on recruitment strategies, development plans,performance management, and employee engagement-Coached executive management through a staff reduction-Revamped current internal communication structures from the ground upto be more adaptive to a remote work environment-Manages full employee life cycle including talent sourcing, interviewing,onboarding, and exit processes-Executes all annual HR activities including audits, open enrollment, andensures compliance throughout

-Maintained regulatory compliance with Federal and State InsuranceDepartments-Researched and implemented mandated form language changes acrossmultiple lines of business which ensured legal compliance-Provided supporting policy information in the event of an audit or lawsuit-Expanded duties across the company to utilize internal communications skills for employees and external partners-Worked directly with multiple state departments of insurance in the initial onset of the pandemic to ensure compliance in business lines-Research and Development department expert selected to assist with the development and implementation of a new policy services system

-Streamlined approval of policy changes by implementing a tracking system-Solely responsible for the conversion of over 500 policies to a new policyadministration system-Collaborated across all departments to initiate buy-in of new processes

• follow up on quote requests• manage leads with initial contact and follow up schedules• use online marketing tools• licensed to sell property, casualty, life and health insurance• service existing customer policies• billing/other office work

-Assisted in the development of the new player development program-Cultivated and Maintained relationships with high level players-Developed and executed casino promotions-Proficiently operated under minimal to no supervision