Kayla Roth Email and Phone Number

Assistant Manager of Maintenance, ARC, and Violations in the Client Services Department: As an assistant manager in the client services department maintains company standards of communication within the company and with clients. Tracks interactions with property managers to make sure service standards are maintained and emergency calls are handled in a timely manner. Trains and assists team members on interactions with property management team, computer systems, and customer service skills. Runs audits of community information and access devices to ensure that all information is up to date and a correct inventory is maintained.

As a client services representative maintained courteous and professional written and oral communication with clients and employees. Cultivated further customer service skills by implementing follow up standards with all client interactions and documentation. Trained new hires on SenEarthCo and Jenark, company standards, and customer service skills with an emphasis on effective communication and defusing sensitive situations. Fostered a collaborative work environment by being open and available for questions. Self-driven to assist with department communications by answering general client services inbox to expedite response times to clients and take on extra projects within the department.

As an assistant department manager used and interpreted detailed sales reports to track and diagnose department, vendor, and item performances. Motivated and educated seasoned employees and new hires in selling techniques, product knowledge, and customer service. Empowered staff to use ground up techniques to improve overall customer experience. Maintained and created organization standards to decrease shrinkage and improve customer experience. Set monthly product goals or events, as focus on keys items, to drive volume. Earned certification in prosthesis fittings and medical paperwork.

As a certified fitter and sales associate implement persuasive selling techniques to aid customers in finding and purchasing the correct item for their needs. Gained product knowledge through hands on work as well as working with company vendors on a large variety of products and companies. Profound customer service orientation when working with customers to drive towards a resolution when problems occurred and allowed for the cultivation and retention of ongoing sales relationships with customers. Crosses clients’ preferences with inventory through sales program to build solid client base and make appointments during high traffic events and days.