Kayla Patterson Email & Phone Number

* Head of Customer Service department at a start-up company* Creation of new processes/training guides for future employees

* Managed a total of 31 customer service employees to deliver high KPI’s and maintain enthusiasm with customers* Answered team questions in a timely manner to assist employees whilst on phones with customers* Tracked and sent out daily KPI’s and metrics using WFM tools* Created KPI measurements, charts, and dashboards for team evaluation* Hosted monthly.

* Managed entire Billing, Administrative, and Pickup departments* Oversaw 13 employees* Tracked and managed Key Performance Indexes weekly* Implemented innovative changes to the department to create a smoother experience for customers* Promoted three times within 6 months

Westlake, Ohio, United States

* Expert knowledge navigating Salesforce* Answers calls and solves customer problems in a professional manner* Consistently exceeds call quality and goal metrics* Quick-thinker in a fast-paced environment where every day is a new challenge* Works on multiple team-oriented projects daily* Communicates clearly with customers and team members

Cleveland, Ohio, United States

* Stylist for high volume of clients seeking adventurous and on-trend outfits* Multiple return clients due to pleasant experience and fashion suggestions* Quickly adapts to company-wide changes and procedures* Fast learner with Stitch Fix's internal fashion inventory software* Reads feedback and listens to customers in order to create better future Fixes

Cleveland, Ohio

* Provided administrative support to high volume sales team* Designed client-facing presentations and product collateral* Copywriting experience with Facebook posts and native advertising* Compiled data and collected assets to build campaign summaries* Coordinated client meetings, team outings, parties, and fundraisers* Collaborated with personnel.

Oxford, Ohio

Bonk's Box is a weekly radio show centered around indie music, using a new theme each episode to guide discussion and our music choices. The show has given me an opportunity to explore my passion for music and other forms of media in a creative way. I have been featured on the Halloween Special, J-Term Playlist, Love Songs, Anti-Love Songs, Black Indie.

Westlake, Ohio

As a Seasonal Sales Advisor at Hennes & Mauritz, I was able to work in a team with young people like myself to create a more cohesive and functional store environment. Working in the two-story H&M located in the middle of an outdoor shopping mall, I was constantly busy helping customers regarding outfit recommendations, location of an item or.

North Olmsted, Ohio

K&G was my first job and one that required me to hone my interpersonal skills. Although I was restricted to the register for most of my shifts, the company emphasized customer service and retention as its main goal. I was trained to make the customer feel at ease and comfortable in the store so they would be prompted to come in again. Along with being a.

Strategic Communication And Psychology Double Major | African American Studies Minor

Activities and Societies: Gamma Phi Beta Sorority, Psi Chi Fraternity, Public Relations Student Society of America Member

3.9 Gpa

Activities and Societies: Kiwanis Club Member, French Honor Society, Creative Writing Club, Film Club, Acoustic Guitar