Kayla Paul Email & Phone Number

Remote-Houston, TX

• Oversaw and adjusted recreational auto claims from peer-to-peer marketplace
• Regulated company’s file inventory to ensure timely resolution of all assigned client claims
• Served as a member of Outdoorsy’s Employee Resource Group (ERG) leadership
• Contributed to active projects to improve the functionality and effectiveness of existing processes

Portland, Oregon, United States

• Investigated high-volume dispute cases and ensured compliance
• Interviewed claimants and employers to determine and solidify pertinent claim information
• Assisted CashApp cardholder clients with risk inquiries and concerns

Portland, Oregon, United States

• Ranked and responded to urgent safety incidents; Provided high-quality, empathetic customer supportand resolutions for clients with safety incidents
• Ensured resolution for user behavior reported cases through timely and resourceful email responses
• Conducted daily investigations to detect misconduct and fraudulent incidents

Portland, Oregon, United States

-Provided customer service by answering incoming calls, processing payments, and managing sales orders.-Supported sales reps and accounts through scheduling and accounting tasks.-Assisted office manager with file management tasks for commercial builders accounts

Portland, Oregon, United States

• Interviewed claimants and employers to determine and solidify pertinent claim information
• Conducted prompt, thorough, and fair investigation through obtaining relevant facts anddocumentation through police reports, statements, and photos to determine client’s coverage underpurchased company policy
• Participated in and contributed to company-led focus groups to evaluate existing processes andprovide information on how to maximize customer’s time and savings

Tigard, Oregon, United States

·Analyzed credit card transactions for fraud tends in real time.·Verified customers account activity and identity.·Exceeded department monthly metrics for performance and customer service feedback.·Constantly stayed up to date on current fraud trends and identity theft patterns.

Portland, Oregon, United States

·Investigated and resolved customer concerns.·Compute charges for merchandise/services and processed payments.·Operated telephone switchboard to answer, screen or forward calls.·Continued education in the mobile device industry for up to date technology we offered.