Chief Executive Officer and Founder www.sirenbeautybar.com

• Utilized effective time management and organization skills to successfully manage client relationships while increasing and maintaining customer satisfaction and retention.• Collaborated strategically with internal customers to identify and escalate at-risk customers and/or software issues.• Functioned as a trusted liaison with senior client contacts to grow customer loyalty and retain existing business.• Worked with internal customers to maintain thorough awareness of product and new product releases; participates in cross-training as needed.• Maintained expertise and offered perspective regarding industry structure, trends, best practices and solutions across functions.• Provided leadership and support to the technical support team and reduced the technical support backlog by 20%.• Delivered exceptional customer service to both internal and external customers.• Travel to assigned clients annually.

• Built and maintained relationships with over 50 major LTC healthcare providers and provided appropriate staffing solutions.• Managed over 100 field staff and place them on top medical assignments. Coordinated and confirmed schedules in a timely manner with all providers, caregivers, and field staff.• Analyzed all financial reports and edited weekly payroll.• Identify sales opportunities by creating and closing long-term order contracts with clients in the Columbus, OH area that resulted in generating over $3,000 in revenue within a 6-month period.• Partnered with Business Development Manager, Clinicians, Recruiters, and HR staff to discuss staffing shortages, client satisfaction, and business development opportunities.• Maintain awareness and understanding of compliance - Maxim business policies and Code of Conduct, Federal/State Regulations, and contract-specific requirements. Maintain awareness of human resource management functions such as HIPPA.• Assisted and managed all phases of recruitment, hiring, interviewing and onboarding process of new candidates.