Kaylara Allington Email and Phone Number

Completed administrative duties, including data entry, photocopying, faxing, and filingHandled all calls/emails/faxes/post/mail in a polite and professional mannerAnswered inquiries and requests; resolved problemsPerformed other administrative and clerical tasks as assignedOversaw box office operations, including ticket printing, distribution, and customer assistanceParticipated in brainstorming sessions for business and event plansAssisted with operational management and other administrative dutiesParticipated in recruiting, interviewing, and hiring event staffCreated documents, reports, presentations, spreadsheets, and lettersLiaised and negotiated with vendorsAdministered all phases of the event department, including but not limited to sales, planning, marketing, servicing, and administrative procedures.Coached and counseled employees to reflect company service standards and proceduresSupervised staffCostumed over 100 actors per night during Tagsylvania Haunt SeasonResponsible for all purchasing and selling of merchandise related to organization

Responsible for collecting delinquent accounts, preparing accounts for sale, and contacting debtorsMaintained assigned accountsWon "Top Collector" 8 timesEffectively used negotiation techniques and use of tools resulting in the collection of hundreds of accountsUpdated data and corrected discrepancies when accessing debtors account information.Knowledge of relevant legal requirementsPerformed telephone contact with customers according to guidelines and standards to ensure paymentManaged collection efforts with a high level of persuasiveness and professionalismHandled high volume incoming and outgoing calls in a professional mannerMaintained company standards, conduct and policies handling calls including skip tracingSkiptraced using provided tools, professional sites, and search engines to find contact information for borrowersFollowed up on all leads by making phone calls to locate each debtor and get them into a settlement or payment planDocumented in the computer every step taken, all offers made, any reasons given by the debtor and payment arrangements agreed to

Assisted with all aspects of theatrical productions.