Kayla Schroeder Email & Phone Number

Manatee is a family-first virtual mental health care clinic that is engaging, comprehensive, evidence-based and most importantly, designed to get results. Highlights of my time leading the family care division at manatee include: Led the cross-functional integration of an API-driven EHR system, increasing product-market fit by 10% and improving patient care efficiency across the organizationUtilized a data-driven, test-and-learn approach to build and continuously refine patient and provider lifecycle workflows, resulting in a 90%+ post-intake conversion rateDeveloped and executed a strategic roadmap with measurable quarterly OKRs to scale and iterate Manatee's family-centered virtual care offerings while playing a significant role in product developmentCreated and maintained comprehensive standard operating procedures and training materials to ensure cross-functional team alignment and adherence to best practices

Transitioned from leading enterprise partnerships as Director of Customer Success to building clinical operations and family care division to support pivot in company strategy

Greater Denver Area

Responsible for leading the CS team, the market research advocates for GutCheck's customers, expertly solving critical business problems for a $20M portfolio of the world’s largest CPG, Technology and QSR brands, ultimately achieving 20% annual growth.Developed career progression plans and KPIs, managing a high-performing team of managers across three units.Designed a strategy to integrate customer support in new ventures, increasing new subscriptions by 48%.Led cross-functional teams, enhancing client retention by 109% through strategic service planning and improved customer service training.Consistently exceeded quarterly revenue quotas by 100% through effective revenue forecasting and consultation with executive leadership.

Greater Denver Area

Greater Denver Area

Lakewood, Co

Executed a consistently evolving research design and project management workflow to deliver world-class qualitative research to clients ranging from advertising agencies to Fortune 50 companies. Successfully track a series of large-scale projects end-to-end by managing internal and external stakeholders using a combination of organizational, time management and interpersonal skills. 24tru's Research Intelligence technology helps clients find, edit and share their video, image and document assets. 24tru is a secure, enterprise-level software solution. Qualvu is the insight arm of 24tru, helping our clients find their truth. Qualvu has led the offline migration in qualitative research by leveraging video-based methodologies and data organization services.

Greater Denver Area

Effectively manage projects in marketing strategy, collateral production, website content development and on-site promotion for an international association. Developed a consistent marketing brand, launched an e-newsletter campaign and implemented a new interactive website to allow for effective content delivery and community interaction, ultimately increasing member engagement.The International Society for Prevention of Child Abuse and Neglect is the only multidisciplinary international organization that brings together a worldwide cross-section of committed professionals to work towards the prevention and treatment of child abuse, neglect and exploitation globally.

Topeka, Kansas

Coordinated logistical preparations including facility rentals and vendor contracts for special events. Wrote and distributed effective news releases and media kits; pitched stories and promotions to local media outlets leading to daily coverage and involvement prior the organization’s main event. Produced content and design for marketing materials. Managed website content, registration system and database servicing more than 6,000 participants and volunteers.The Sunflower State Games is the largest amateur multi sport festival in Kansas conducted annually three weekends in July. The Games recognize and reward Kansas athletes of all ages and skill levels. The Sunflower State Games are recognized by the U.S. Olympic Committee and is governed by the National Congress of State Games.

B.A., Applied Behavioral Sciences

B.S. In Journalism, Strategic Communications

Activities and Societies: Kappa Kappa Gamma, PRSSA, Marketing Club