Kayla G. Email and Phone Number

• Salesforce Marketing Cloud (SFMC) professional specializing in complex email and SMS campaign development and execution.• Translates business requirements into technical solutions using SFMC tools: Email Studio, Mobile Studio, Content Builder, Journey Builder, Contact Builder, Audience Builder, and Automation Studio.• Utilizes automation, dynamic content, and data-driven segmentation to deliver highly personalized marketing communications.• Proficient in SQL queries, data extensions, and SFTP connectors for data import and transformation within SFMC.• Develops and implements AMPscript for email personalization and dynamic content generation.• Skilled in server-side JavaScript for enhancing SFMC functionalities.• Experienced in HTML and CSS for designing and coding email templates and landing pages.• Executes QA testing methodologies and tools, including Postman, to ensure robust performance and functionality of SFMC implementations.• Collaborates effectively cross-functionally, designs scalable solutions, and manages multiple projects.

• Built, configured, deployed, and implemented custom applications and enhanced features in Salesforce Sales, Service, Experience, and Marketing Clouds• Created technical blueprint documentation of Salesforce Marketing Cloud instances to play an integral role in client’s software migration and rebuild, involving in-depth technical analysis of Automations, Journeys, Email Sends, Data Extensions, AMPscript, HTML/CSS, and SQL Queries• Served as a trusted advisor and trainer by providing guidance on tools to cross-divisional teams while utilizing best practices for data-driven insights• Conducted business analysis across multiple projects through user story writing, solutioning, implementations, conducting demonstrations to client stakeholders, data imports, performing user acceptance testing, writing documentation, change set deployment, and smoke testing, while maintaining high levels of customer satisfaction•Established and ensured system security and data visibility as a top priority of stakeholder Salesforce platforms

Participated in a collaborative partnership between Salesforce and Hiring Our Heroes program, which allows transitioning service members, veterans, and military spouses to participate in 12-week fellowships for certified Salesforce professionals. The hands-on experience offered through the program prepares fellows for a smooth transition into Salesforce careers.

In pursuit of superbadges and additional Salesforce Certifications.• Salesforce Certified Administrator (SU21), Issued on Oct 22, 2021• Salesforce Certified Platform App Builder (WI22), Issued on Jan 11, 2022• Salesforce Certified User Experience Designer (SP22), Issued on March 10, 2022• Business Administration Specialist Superbadge, Issued on Nov 11, 2021• Lightning Experience Reports & Dashboards Specialist Superbadge, Issued on Nov 13, 2021• Security Specialist Superbadge, Issued on Nov 17, 2021• Admin Super Set, completed Nov 17, 2021• App Customization Specialist Superbadge, Issued on Nov 21, 2021• Process Automation Specialist Superbadge, Issued on Dec 22, 2021• App Builder Super Set, completed Dec 22, 2021• Virtual Lightning Experience Administrative Essentials for New Admins Course (ADX-201), Completed Oct 4-8, 2021

• Wrote and edited exam questions and rejoinders for 3 Introductory French textbooks simultaneously as the French and English language expert• Ensured that the technical format, language style, grammar, and pedagogical content meets professional standards and goals of the publisher, client, or student• Identified and corrected any grammar, spelling, punctuation, style, and factual errors in all published materials

• Designed French curriculum that is visually captivating, engaging, based on real-world use of the French language customized for the needs and interests of students. • Delivered professional, energetic classes remotely using the Zoom platform with respect given to different times zones across the country. Accomplishments:• Skillfully assessed student language levels, creating an effective curriculum to optimize student learning.

• Consulted as the French language expert in writing a Course Objective Hierarchy for a newly released French textbook.• Analyzed the scope and sequence of multiple competitor and Cengage French textbooks simultaneously to compile a concise list of topics and subtopics. • Employed Bloom’s Taxonomy in writing course, unit, and lesson objectives for vocabulary, grammar, phonetics, and culture components. • Performed metadata analysis to create online search options for lessons in eBook format.• Created and organized Microsoft Office and Excel spreadsheets to encapsulate detailed data and explanations in a user-friendly format.• Collaborated regularly through Zoom with Instructional Designer and In-house SME to generate ideas and align work structure.

• Key player in the implementation of instructional methodologies in foreign language communications skills and cross-cultural awareness. • Middle School Chair of the English Department providing instruction on pedagogy and classroom management, listening to the needs and concerns of all team members, implementing changes based on best language acquisition methods, and drafting reports to the Head of School. • Created lasting and diplomatic relationships between native English-speaking teachers and native Ukrainian teachers while providing language support services to adult learners.• Studied in a weeklong excursion at a leading English-immersion school in Tallinn, Estonia.Accomplishments:• Successfully created and conducted language proficiency testing in reading, speaking, and understanding for a skills evaluation of 356 students in 3 days.• Designed and presented visually pleasing Microsoft Excel data sets of evaluation findings.• Devised a curriculum schedule the first of its kind at Biotechnological Lyceum ‘Radowell’.

• Consulted as the French expert in writing a Course Objective Hierarchy for a newly released French textbook.• Performed metadata analysis to create online search options for lessons in eBook format.• Created and organized Microsoft Excel spreadsheets to encapsulate data in a user-friendly format.• Collaborated regularly through Zoom with Instructional Designer to generate ideas and align work structure. Accomplishment:• Successfully completed a Course Objective Hierarchy, 2 months ahead of schedule, that became the prime example to follow in other textbook disciplines.

• Collaborated pedagogically throughout disciplines within a highly connected group of educators.• Advised 7th-grade level students during a vital transitional age.• Offered daily extra help sessions after school to meet highly customized student learning needs to students.Accomplishment:• Created a curriculum for grade levels 7-9 based on national standards of the American Council on the Teaching Foreign Languages (ACTFL) and the Oral Proficiency Interview (OPI).

• Designed curriculum for grade levels 6-9 based on national standards of the American Council on the Teaching Foreign Languages (ACTFL) and the Oral Proficiency Interview (OPI).• Engaged 105 students with authentic and creative language activities through Communicative Language Teaching (CLT).• Mentor to language teachers offering user support of computer software, online grading platforms, virtual learning environments, pedagogy, and classroom management.• Served as World Language Chair of the Middle School Language Department by conducting interdisciplinary meetings, standardizing the language curriculum, advocating for colleagues, counseling disciplinary issues, and acting as the official liaison between the members of the department and head of school administration.• Offered daily coach classes before and after school hours to approximately 75 children providing additional help to highly customized student learning needs.• Mentored and advised 36 7th and 8th-grade level students. Accomplishments:• Spearheaded French Club to promote life-long learning beyond the classroom with exciting cultural activities geared to increase cross-cultural awareness needed to live and work abroad. • Organized travel and successfully led a group of 31 High School students on a 10-day cultural trip abroad in France.

• Instructed French language immersion classes to 200 adult learners, taking them from beginner to the professional proficiency level in an intensive setting through the application of Communicative Language Teaching (CLT).• Conducted language proficiency testing in reading, speaking, and understanding for skills evaluation based on national standards of the American Council on the Teaching Foreign Languages (ACTFL) and the Oral Proficiency Interview (OPI).• Actively developed and arranged cultural French Club experiences for students to promote cross-cultural awareness in preparation to live and work abroad effectively. • Lead Collaborator with colleagues in creating cohesive lesson plans and instructional materials.Accomplishment:• Designed a well-organized and aesthetically appealing curriculum for an intensive setting to meet the customized needs of students that has served as a template for French instructors at the University of Kentucky since 2012.

• Pleasantly greeted and welcomed guests to the Provost's office• Scheduled meetings for the Provost on both a digital and paper calendar• Arranged lunch meetings based on customized preferences of committee members• Answered telephone calls and assisted callers with answers and provided information• Filed and organized essential and confidential paperwork• Performed routine office duties including maintaining clean office spaces and well-stocked office supplies• Typed and proof-read speeches and documents for the Office of the Provost• Arranged travel for the Provost, including domestic flights and local travel