Kayla Singer

Kayla Singer Email and Phone Number

Building Outsourced Teams - CX & Tech [Data Science, AI, Supply Chain Optimization] @ Luna CX
Kayla Singer's Location
Los Angeles Metropolitan Area, United States, United States
Kayla Singer's Contact Details
About Kayla Singer

Kayla graduated from the Marshall School of Business at the University of Southern California. She began her career at PwC in the Deals Practice, focusing on M&A valuation / strategic value consulting for fortune 500 clients across many sectors. She then transitioned to Management Consulting, focusing on process improvement for technology and entertainment clients. In addition to her work roles at PwC, Kayla actively participated in the recruitment process and benefited from specialized workshops through PwC’s experience center.After PwC, Kayla joined Pypestream, a conversational AI startup. In addition to utilizing her consulting project management skills, Kayla built her technical acumen to lead and execute implementations for clients. After notably deploying creativity and a broadened skill set, Kayla was asked to co-lead Pypestream‘s Innovation Lab, with the aim to build new stand-alone business units leveraging Pypestream’s technology. Kayla then began working at allheart and created their customer experience team. Kayla took an outsourced customer service team and transformed it into an inhouse team focused on delivering high quality service. She runs the customer support, voice of the customer and the fraud team. She wrote a business plan and transformed her vision into reality. She focuses on taking insights driven from customers to better the business.Kayla is a board/advisory member of USC Marshall Partners, the premier giving society that raises funds for the USC Marshall School of Business, USC Marshall Alumni Association, the global network of hundreds of thousands of Trojans and YPO Next Generation where she heads up membership. Kayla is on the advisory board for Project CETI, a nonprofit organization and 2020 TED Audacious Project, applying advanced machine learning and gentle robotics to decipher the communication of the world’s most enigmatic ocean species: the sperm whale.Kayla was also selected as one of four USC graduates to be on Marshall’s centennial planning committee.Kayla now runs an outsourced services business called Luna CX. She found her passion and purpose in building outsourced teams and providing proactive customer experience.Kayla enjoys public speaking. She has been on panels, such as for organizations such as YPO and also guest lectures at USC.

Kayla Singer's Current Company Details
Luna CX

Luna Cx

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Building Outsourced Teams - CX & Tech [Data Science, AI, Supply Chain Optimization]
Kayla Singer Work Experience Details
  • Luna Cx
    Founder / Ceo
    Luna Cx Sep 2022 - Present
    Building outsourced and affordable teams focused on proactivity and delivering an outstanding customer experience as well as best-in-class tech services like AI, automation and analytics.
  • Project Ceti (Cetacean Translation Initiative)
    Global Advisory Board
    Project Ceti (Cetacean Translation Initiative) Aug 2021 - Present
    New York, Ny, Us
    Project CETI (Cetacean Translation Initiative) is a nonprofit organization and 2020 TED Audacious Project, led by David Gruber, applying advanced machine learning and gentle robotics to decipher the communication of the world’s most enigmatic ocean species: the sperm whale.
  • Ypo
    Ypo Next Generation Los Angeles (Yngla) - Board Of Directors
    Ypo Mar 2019 - Present
    Irving, Texas, Us
    Kayla leads membership and finance for YNGLA. She has developed an initiation process for all applicants and continues to make the process more efficient. She on-boards all new members. Through this position she has learned very valuable skills such as refining her pitch. She also meets very intelligent people on a weekly basis and builds relationships. Lastly, she manages the bank account for the organization.
  • University Of Southern California - Marshall School Of Business
    Usc Marshall Alumni Board Member - Director Of University Relations
    University Of Southern California - Marshall School Of Business May 2018 - Oct 2022
    Los Angeles, Ca, Us
    Kayla is the intermediary between the board and the University where she coordinates events, leads the speaker approval process and completes other coordinates requests.
  • University Of Southern California - Marshall School Of Business
    Usc Marshall Leadership Council
    University Of Southern California - Marshall School Of Business Sep 2020 - Sep 2022
    Los Angeles, Ca, Us
  • University Of Southern California - Marshall School Of Business
    Centennial Committee
    University Of Southern California - Marshall School Of Business Jun 2019 - May 2022
    Los Angeles, Ca, Us
    Kayla was selected as one of four USC graduates to be on Marshall’s centennial planning committee. (MBA, Undergraduate, Executive MBA, Online MBA)
  • University Of Southern California - Marshall School Of Business
    Marshall Partners Board Member
    University Of Southern California - Marshall School Of Business Oct 2017 - Sep 2020
    Los Angeles, Ca, Us
    USC Marshall Partners is the premier giving society that raises funds for the USC Marshall School of Business and USC Leventhal School of Accounting. Marshall Partners is open to alumni, parents, students, and friends. Membership gifts starting at the Director level can be dedicated to the Dean's Strategic Fund, which enables our deans to further invest in students, faculty and the future of the school, or to any USC Marshall/Leventhal fund that is meaningful to you. Philanthropic support from Marshall Partners ensures that Marshall and Leventhal remain in the top tier of business schools worldwide, leading the way in educational opportunities and cutting-edge research. Marshall Partners members have access to a dynamic learning community, with numerous regional events focused on professional development, including some led by Marshall faculty and its Centers of Excellence. You are invited to stay connected, support Marshall's students and programs, expand academic resources, and transform global education with us today.
  • Pypestream
    Consultant
    Pypestream Aug 2020 - May 2022
    New York, Ny, Us
    We Personalize The Ability To Communicate With Customers At ScaleOh.... And It's Within Seconds & Utilizing AI
  • Pypestream
    Director Of Brand Studios (Pre-Sales Lead)
    Pypestream Jan 2020 - Aug 2020
    New York, Ny, Us
  • Pypestream
    Customer Success Manager
    Pypestream Oct 2018 - Apr 2020
    New York, Ny, Us
    Coming from a consulting background, Kayla has the ability to navigate new situations. She was hired to help create the customer success team for Pypestream. As the need for an implementation arose, she began working with clients and facilitated engagements across various teams at clients. Kayla leads clients through design thinking workshops and from start to finish for implementations. Once she transitioned to the innovation team, she became the customer success manager for one client.DescriptionPypestream is conversational AI built for scale. Built to usher the customer-centric enterprise into the digital age with “always-on” automation. No more single-task chatbots, no more embarrassing NPS scores and no more cobbling together technologies from multiple vendors. Elevate your customer experience with a full-stack platform, military-grade security, and the only patented B2C messaging carrier purpose-built to handle any volume. That’s why powerhouses like SlingTV, Principal Financial, and Shell trust Pypestream.
  • Pypestream
    Innovation Labs
    Pypestream Jun 2019 - Jan 2020
    New York, Ny, Us
    Pypestream Innovation Lab leverages Pypestream's proprietary conversational AI technology to build consumer facing products and brands. Kayla is a founding member of this team and she leads Product. She manages JIRA, coordinates across a team of developers and builds the product.
  • Allheart
    Director Of Cx & Head Of Customer Service
    Allheart Apr 2020 - May 2022
    Calabasas, California, Us
    We Champion the People Behind the Scrubs
  • Pwc
    Management Consultant - Tmt
    Pwc Nov 2017 - Sep 2018
    Gb
    Kayla has learned very valuable skills through consulting with PwC that will benefit her throughout her career. She was afforded the opportunity to work on various clients and learn a lot about process improvement. Kayla completed current state assessments and future state designs for clients, project managed for fortune 500 clients and facilitated client workshops. She believes this was the best foundation for the beginning of her career.While at PwC, Kayla also participated in USC recruiting efforts where she met with prospective applicants, helped edit resumes, judged case competitions (Undergrad & MBA), spoke to classes and participated in recruiting events.
  • Pwc
    Deals Associate
    Pwc Aug 2016 - Nov 2017
    Gb
    As a deals associate, Kayla performed valuations of businesses ranging from small businesses to Fortune 500 companies, and worked on engagements in a variety of industries including entertainment, industrial products, real estate, technology, gaming and retail. Kayla is proficient in Excel and has an understanding of financials. While at PwC, Kayla also participated in USC recruiting efforts where she met with prospective applicants, helped edit resumes, judged case competitions (Undergrad & MBA), spoke to classes and participated in recruiting events.
  • Troy Capital Partners
    Summer Analyst
    Troy Capital Partners Jun 2016 - Jul 2016
    Los Angeles, Us
    Kayla was asked to help setup the office for Troy Capital Partners before beginning her career at PwC. She found interns, evaluated deals and helped with any task needed.TCP Fund I is a new venture and strategic opportunities fund investing in emerging companies primarily in Southern California, co-investing with top venture capital firms, and investing in later stage opportunities presented exclusively to TCP from its network and investor base.
  • University Of Southern California - Marshall School Of Business
    Teaching Assistant
    University Of Southern California - Marshall School Of Business Jan 2014 - May 2016
    Los Angeles, Ca, Us
    Assisted Professor Michael A. Mische in his Management Organization Classes both for undergraduates and graduates and Strategic Management for undergraduates. Kayla held office hours, coached students, provided advice and helped with grading.
  • Alvarez & Marsal
    Health Care Industry Group
    Alvarez & Marsal Jun 2015 - Aug 2015
    New York, Ny, Us
    Kayla helped manage a labor productivity work-stream and conducted analysis for a non-for-profit hospital restructuring. She completed due diligence and analyzed financial data for client meetings using Excel to present insights on revenue generation and cost savings as well as created PowerPoint presentations to help clients expand market share.
  • Chasing Value Asset Management
    Research Assistant
    Chasing Value Asset Management Jul 2014 - Jun 2015
    Kayla researched over a hundred value proposition stocks and pitched the best ones to the CEO/CIO for his client’s portfolios. She analyzed current portfolios and helped reallocate funds in portfolios to earn his clients the maximum amount of profit.
  • United In Harmony
    Camp Counselor
    United In Harmony Jul 2009 - 2015
    Kayla worked as a counselor for Camp Harmony for five years and support staff for two. She worked with homeless children where she provided guidance and support as well as showed these children that there is more out there than their current situation. Kayla co-led a bunk with 12 children for a week at a time.United in Harmony's mission is to provide homeless and impoverished children with hope and opportunities to develop positive self-esteem through interactions with teenage and adult role models. Established in 1989, United in Harmony is a non-profit organization that is supported by monetary and in-kind donations. United in Harmony provides a variety of enriching programs to children ages 7-13 years old from over 12 shelters in Los Angeles County. http://unitedinharmony.org/
  • Mcguire Denim, Llc
    Accounting And Marketing Intern
    Mcguire Denim, Llc May 2014 - Aug 2014
    Los Angeles, California, Us
    At McGuire, Kayla updated accounting records and verified numbers to validate information on income statements and balance sheets as well as helped put together investor relations decks. She helped design the company’s marketing plan and helped develop their social media, which increased their presence online to increase brand awareness. They now have more than 2,000 Instagram followers and 11,000 Facebook likes. Lastly, she planned and executed photo-shoots with models she hired in conjunction with the marketing plan.
  • Brand Aide
    Intern
    Brand Aide Nov 2013 - Jan 2014
  • Kaptured By Kayla Photography Business
    Photographer
    Kaptured By Kayla Photography Business 2008 - Jan 2014
    Kayla started her photography business where she shot holiday cards, baby showers, headshots and other events.
  • Pmk•Bnc
    Intern
    Pmk•Bnc May 2013 - Aug 2013
    Los Angeles, Ca, Us
    Kayla provided administrative assistance to leading Hollywood publicist Danica Smith on various projects, scheduling, and logistics for events and programming. She designed, developed, and distributed press kits for celebrities and coordinated administrative needs for the Costume Design Emmys and The Dwell Design Conference for JC Penny.She also created a full-service campaign to convert T-Mobile prospects to actual customers, positioning T-Mobile as the premiere phone service provider and generating positive publicity.
  • Merchant Centric
    Sales Intern
    Merchant Centric May 2012 - Sep 2012
    Westlake Village, Ca, Us
    Kayla analyzed company strategies, processes, and effectiveness in driving to sales through online coupons. She delivered presentations to prospective customers on the advantages of procuring Merchant Centric services, and helped create special programs to those customers to increase sales. She also helped manage numerous restaurants’ social media pages, including the pages for Damore’s Pizza, Shave-It Ice, Maddy’s Market, Outdoor Grill, and Sushi Roku.
  • Strategic Partners, Inc.
    Intern
    Strategic Partners, Inc. Jun 2012 - Aug 2012
    Chatsworth, California, Us

Kayla Singer Skills

Social Media Microsoft Office Social Media Marketing Social Networking Powerpoint Facebook Microsoft Excel Market Research Teamwork Research Customer Service Marketing Blogging Leadership Public Speaking Public Relations Nonprofits Sales Strategic Communications Photoshop Fundraising Finance Microsoft Word Spanish Event Planning Publicity Business Strategy Marketing Strategy Online Advertising Editing Advertising Digital Media Marketing Communications Photography Event Management Outlook Html Cision Video Production Corporate Communications Strategy Management Consulting Entrepreneurship Project Management Financial Analysis Financial Modeling Time Management

Kayla Singer Education Details

  • University Of Southern California
    University Of Southern California
    Entrepreneurial Studies
  • Harvard Business School Executive Education
    Harvard Business School Executive Education
    Executive Education
  • Sierra Canyon
    Sierra Canyon
  • Harvard Business School Executive Education
    Harvard Business School Executive Education
    Ypo Business Leadership Program
  • Wharton Executive Education
    Wharton Executive Education
    Economics Of Blockchain And Digital Assets

Frequently Asked Questions about Kayla Singer

What company does Kayla Singer work for?

Kayla Singer works for Luna Cx

What is Kayla Singer's role at the current company?

Kayla Singer's current role is Building Outsourced Teams - CX & Tech [Data Science, AI, Supply Chain Optimization].

What is Kayla Singer's email address?

Kayla Singer's email address is ka****@****art.com

What is Kayla Singer's direct phone number?

Kayla Singer's direct phone number is +181879*****

What schools did Kayla Singer attend?

Kayla Singer attended University Of Southern California, Harvard Business School Executive Education, Sierra Canyon, Harvard Business School Executive Education, Wharton Executive Education.

What are some of Kayla Singer's interests?

Kayla Singer has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.

What skills is Kayla Singer known for?

Kayla Singer has skills like Social Media, Microsoft Office, Social Media Marketing, Social Networking, Powerpoint, Facebook, Microsoft Excel, Market Research, Teamwork, Research, Customer Service, Marketing.

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