Bartender & Floor Supervisor
Portland, Oregon, United States
I was employed by two restaurants in the Bruce Carey Restaurant Group: Bluehour and 23HoytI was originally hired as a Bartender & Floor Supervisor at both locations between the dates November 2018-February 2019, and was swiftly promoted to Assistant General Manager of Bluehour in January of 2019.As the bartender and floor supervisor, my daily tasks included fulfilling drink orders on the service bar while simultaneously caring for my own customers at the bar top, staying up to date and educated on the seasonally rotating food and drink menu, addressing customer concerns in lieu of a manager on duty, supervising opening and closing procedures, such as, responsibility of the till balance, reviewing server checkouts and money handling, input of numbers for daily accounting drops, and updating food and drink menus.Upon my promotion to Assistant General Manager of Bluehour, in January of 2019 my duties shifted to an increased responsibility while still maintaining much of my daily tasks listed above.I oversaw day to day operations of the restaurant while ensuring a positive guest experience. Employee development was a priority, establishing performance expectations with ongoing feedback while supervising delivery of consistent high quality food preparation and elevated service, and simultaneously brokering communication between front of house and back of house staff to ensure a smooth flow of the floor. On the back end, I optimized profits and took charge of inventory, supplies, and ordering of alcoholic beverages while monitoring compliance with state safety and hygiene regulations. Additionally, processed payroll and monitored daily labor costs to maintain profitability.
