Kayla Steele Email & Phone Number

Walnut Creek, California, United States

Workers’ compensation examiner handling files for large account.

Remote

Senior Claims Examiner. Handling indemnity and litigated files.

Remote

CA Workers’ Compensation Adjuster handling 140 file caseload of mixed indemnity and litigated files for large account. Handling COVID claims as well for this account familiar with denials, withdrawals, and presumptions.

Remote

Remotely located Claims Consultant. Works as a TPA consultant on multiple jurisdiction's claims reviews. Manages a caseload of 150 workers' compensation claims in a mixture of CA and UT as a TPA for construction accounts. Works on medical only, indemnity, and litigated files with a majority of the caseload falling into the litigation category. Maintains high expectations of customer service and acts as a mentor to others.

Remote

Remotely located workers' compensation adjuster handling Utah and California jurisdiction claims. Handles a mixture of indemnity and litigated files as TPA for a high profile account. Providing outstanding customer service to client and claimants while efficiently and accurately handling workers' compensation claims.

Remote

Remote position. Designated CA WC Adjuster. Handled a caseload of around 200 medical and indemnity claims. Familiar with the WC process. Recognized by supervisors for exceptional customer service using Net Promoter System. Specifically handles large accounts/policies with detail to customer service. (Similar to TPA customer service focus and attention to detail.) Works closely with large accounts in construction, service industry, and property management.

Tempe, Arizona

Worked as a front desk attendant at Barrett, the Honor's College. Oversaw the sign in/out of residents from recreational areas. Provided helpful resources to students searching for research material. Oversaw the opening and closing of the space to safety standards.

Remote

Worked to help customers troubleshoot and effectively resolve issues with products or related technology services while meeting extremely high standards for performance. The job called for attention to detail in collecting important and private customer information. Collaborated in a team environment and creating content to aid others in a similar position. Provided exceptional customer service. Exceeded on many key metrics measured on the job.

Chandler, Arizona

Oversaw the appropriate quote and sales of replacement windshields using highly skilled sales and persuasion tactics. Maintained a personal responsibility for commission based salary providing a driving force on a sales team. Was required to problem solve with unsatisfied customers, be the first point of contact for new customers, and talk to insurance companies about customer’s plans to replace autoglass. Trusted with sensitive personal identifying information. Provided outstanding customer service.

Tempe, Arizona

Professionally represented Arizona State University over the phone to alumni in order to raise funds for various accounts. Kept neat and efficient tallies of pledges and patron information. Tasked with sensitive alumni information. Raised over $6,000 for the Office of Annual Giving in one semester while communicating and suggesting to supervisors where there was room to improve and grow the program. Mentored others in the successful art of cold-calling.

Chandler, Arizona

A Hostess presents a positive first impression of the establishment’s friendliness, excellent service, and high standards. The Hostess also greets guests upon arrival, informs guests of their wait time, monitor a waiting list, enter guests names into the computer system, show guests to their table and bids guests farewell as they leave. Required professional appearance. Protected establishment and patrons by adhering to sanitation, safety and alcohol control policies. Helped dining room staff by setting and clearing tables; replenishing water; serving beverages. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Provided high-quality service in a fast-paced and team-oriented environment.

Bachelor'S Degree, Genetics, 3.89 (Magna Cum Laude)

Activities and Societies: Barrett, the Honor's College Student, Deans List Recipient all 3 YearsAttended ASU 2013-2016 studying Biology.

High School Diploma, General Studies, 4.2 Gpa

Activities and Societies: Asian and Pacific Islanders Club, Hamilton Honors Society, Yearbook Committee, Photography Student, The We.