Kaylea R. Email & Phone Number

Saint Paul, Mn, Us

• Identify, promote, and implement targeted learning and development programs and tools to effectively cultivate the key behaviors required for employees to achieve corporate goals.• Facilitate learning in a professional yet approachable manner that aligns with corporate culture, consistently receiving positive survey feedback highlighting the quality of the material, learning environment, and facilitation style.• Design, manage, and continually enhance a robust succession management program for senior leaders and critical roles, fostering leadership continuity and organizational resilience.• Oversee the performance management cycle, providing structured support to leaders and employees for effective goal setting, performance check-ins, and performance reviews.• As DEI Education Committee Chair, play a pivotal role in cultivating a culture of equity and inclusivity by facilitating educational opportunities that enhance awareness and skills.• Honored with the 2023 Above and Beyond Award for exemplifying cultural values of courage, focus, strength, flexibility, and persistence.

Greater Minneapolis-St. Paul Area

• Led a centralized Learning and Development function, providing strategic direction and coaching to a team of 4 professionals, while cultivating a collaborative team environment that proactively addressed the evolving talent development needs of a growing organization.• Led the successful implementation of a new Learning Management System, collaborating closely with the vendor on various aspects to ensure the tool effectively met the needs of employees and enhanced their learning experience.• Directed a comprehensive, competency-based Leadership Development Program, equipping leaders at all levels with essential management skills and fostering a community of practice.• Collaborated with C-level executives to design and launch a targeted director development program aimed at fostering cross-functional relationships and enhancing the essential skills needed for directors to advance in their roles.

Minnetonka, Mn

• Fostered employee development and retention by designing and implementing a diverse range of learning and development programs tailored to essential organizational competencies.• Led the organizational talent assessment process to guide individual development planning, shape departmental talent strategies, and enhance talent mobility across the organization.• Championed the design and implementation of succession planning and high-potential leadership development programs, ensuring a robust pipeline of future leaders.• Managed key development initiatives, including an internal mentoring program and personalized career coaching, to support employee growth and retention.

Bloomington, Mn

Led the Training and Quality Assurance department of a customer service outsourcing company, fostering professional development and providing strategic support for a team of 9 staff members to enhance overall performance and service quality.

Minnetonka, Mn

Designed and implemented a tailored learning plan, serving as the primary trainer for the National Accounts Member Services department to enhance team performance.

Minneapolis, Mn

Facilitated a comprehensive new hire training program for the customer service department, incorporating diverse training methods to effectively engage various learning styles and ensure a seamless onboarding experience.