►Project Oversight◄• Responsible for quality assurance of all consulting engagements to support the consistent delivery of solutions. The level of involvement is driven by the expectations established during the sales process and the experience of the delivery team. The expected result is that standard processes are followed and clients are happy and referenceable in the future.• Monitor Project Manager activities to ensure that they are meeting the minimum requirements as outlined in the Project Management Process documentso Project Communications: Audit JIRA to ensure PMs are communicating any changes in scope, budget, schedule and customer status reporting and escalate issues as neededo Project Status Updates: Audit PMs to ensure spreadsheet Project Managers are updating the spreadsheet on a bi-weekly basis.o Project deliverables: Audit to ensure PMs are using the minimum deliverables as outlined in the PM checklist (by project size)• Monitor project budgets on a weekly basis, provide budget reports, PM Process oversight►Account Services ◄• Maintains awareness of existing or potential customer escalation issues. • Works to resolve escalation issues as the first line of management escalation.• Triage resource requests and handle resource allocation and scheduling • Sales to service transition activities• Project close activities ►Operations Activities◄• Approve weekly timesheets, monitor forecasted hours vs. actual, ensure time is logged to the correct project/tasks• Monitor frequency and amount of fixed bid/manual invoices• Approve weekly invoices• Trains new consultants during onboarding process in Operations activities• Provide budget updates to project leads

PRODUCTON MANAGEMENT► Managed and organized over $10 million in projects in 2017 ◄• Scheduled up to 20 installation crews at a time• Analyzed project proposals to determine time frame• Strengthened project planning by editing templates to ensure complete project execution• Involved customers on any changes to the project plan• Communicated with customers throughout the entire duration of their projects• Ordered all construction materials through various vendors• Collaborated with the finance department on project funding• Collected payments from customers• Delegated special requests and parts of projects to the Administrative AssistantSOCIAL MEDIA MARKETNG• Established and implemented a customer review process• Asked and reminded customers to complete online reviews• Monitored and evaluated Google Analytics page• Exceeded goals set by CEO for the number of 5 star reviews received

► Promoted to Office Manager Position ◄ACCOUNTING & FINANCE• Prepared client invoices, and AR files• Processed bills, receipts, and AP files• Reconciled and balanced accountsHUMAN RESOURCES• Processed payroll• Coordinated recruitment activities including: scheduled interviews, onboarding, and maintenance of employee files• Scheduled and compiled information for employee performance reviews• Administration and reconciliation of health insurance benefits• Reviewed and edited employee timesheets and expense reportsEXECUTIVE ASSISTANCE• Provided Executive Assistance to the CEO• Maintained and scheduled calendar appointments• Booked travel arrangements

Assistant to the C.O.O. of a General Contracting Construction Company• Assisted management with daily tasks and special projects• Collaborated with production department in various areas of multiple projects• Addressed customer concerns• Built and maintained relationships with vendors• Answered a multi-phone line system and directed calls• Arranged travel for Executives• Scheduled installation dates with customers• Administered AR/AP data entry and payments• Processed and filed documents • Discussed and adjusted payments with insurance companies• Processed mortgage paperwork and communicated directly with mortgage companies on behalf of customers• Proofread documents and correspondence • Copied and faxed documents