Kaylee B. Email & Phone Number

In this role, I transitioned back to an individual contributor (IC) role to lead critical projects that leverage AI and automation to drive cost savings for the company while improving end-to-end efficiency. Some of my key responsibilities included:- Collaborating closely with cross-functional teams, including development, data science, product, and senior leadership (Directors/VPs) to identify opportunities for automation and improve process efficiency.- Leading the end-to-end planning, execution, and delivery of projects, ensuring they are completed within budget, on time, and to the highest quality standards.- Strategizing and leading a project to create a consistent taxonomy across our tech stack to be used as prompts for various AI features, enabling deep insights into failure demand and driving operational efficiencies.- Working closely with the business to define success metrics and ensure that project outcomes align with company goals.- Contributing to the development of best practices and methodologies for project management, driving improvements in process and efficiency across the organization.

As a Manager of Technical Program Managers and Business System Analysts, I was responsible for optimizing internal and merchant-facing tools and processes to improve merchant growth and experience. My key achievements included:- Leading a team of Technical Program Managers and Business System Analysts to improve internal and merchant-facing tools and processes.- Developing and managing the project intake process to prioritize stakeholder requests and optimize team impact.- Managing the project portfolio and roadmap for 6 development teams, balancing infrastructure and new feature builds.- Participating in a governance committee to minimize negative impacts of system-wide changes while shipping quickly.- Aligning program cycle cadences with stakeholders to ensure optimal resource allocation.- Collaborating with data science team to level up the BSAs in order to fill a gap for product feature launches.- Collaborating with planning the roadmap and developing KPIs for the year.- Reporting progress towards KPIs to Directors, VPs, and C-suite throughout the year.Overall, I played a key role in improving Shopify's tools and processes, and ensuring alignment with company goals.

In this role, I collaborated across multiple teams and disciplines to systematically scale Shopify's tooling and infrastructure in order to capture international markets while improving customer experience. My responsibilities included:- Gathering and prioritizing business requirements, managing multiple project timelines simultaneously, and identifying issues and risks to unblock projects and ensure releases delivered the most critical and impactful results.- Informing VPs, directors, and product teams of critical technology investments required to improve merchant experience and capture new markets.- Using international market trend research, user data, and feedback to provide recommendations and define product requirements and success criteria.- Utilizing a deep understanding of the complex systems within the tech stack to advise development, data, and product teams of potential impacts and limitations.- Helping teams define product requirements by applying analytics using SQL and Amplitude, as well as developing recommendations.- Clarifying scope and expectations while translating complex or technical ideas to non-technical stakeholders to help them understand.- Providing ongoing R&D launch updates to stakeholders via company-wide AMAs, project tracking tools, and stakeholder meetings.- Working with product and program managers to define a holistic vision and maintain a roadmap to ensure dependencies and initiatives were integrated across products.- Ensuring timelines were defined and adhered to while leading roadmap and status check-in meetings.Overall, I was responsible for leading cross-functional initiatives to improve Shopify's tooling and infrastructure, with a focus on capturing international markets and enhancing the customer experience. This involved managing multiple projects, gathering and prioritizing business requirements, advising development teams on potential impacts and limitations, and providing ongoing updates to stakeholders

In this role, I worked as a Business Analyst/Product Owner, where I oversaw the planning, development, and launch of multiple projects simultaneously with limited resources. I also collaborated with cross-functional teams to mitigate areas of the product that were causing pain and inefficiencies for our merchants/partners and internal teams.- Led the successful development and launch of the order export feature, resulting in ~$275k annual savings in support debt and a 99.17% reduction in failures while enhancing job export 552x its previous size.- Collaborated with cross-functional teams to redesign the sensitive document upload tool for merchant onboarding to financial projects, reducing merchant questions on how to use the tool by 28.6%.- Redesigned our in-house issue tracking tool, resulting in a 38% increase in agent efficiency and improved user experience.- Developed and implemented a solution to clean up incorrect data that resulted in a 25% reduction in workforce over-scheduling, saving the company ~$5 million annually in operational costs.- Utilized strong analytical skills to model directional data throughout the implementation process of the projects to make quick decisions and measure success post-launch.- Led stakeholder meetings to inform visions, scope, and roadmap while also taking on additional roles required during product development, such as wire-framing. I led the successful development and launch of multiple projects that resulted in significant savings for the company. I collaborated with cross-functional teams to address pain points for our merchants and internal teams, and utilized analytical skills to measure success post-launch. I also led stakeholder meetings to inform visions, scope, and roadmap.

As a Product Researcher and Analyst, I led research initiatives to identify areas of opportunity and inefficiencies in the product by analyzing millions of support tickets and customer interviews. I used various tools, including SQL, Datadog, Splunk, Excel, Amplitude, and Mode to extract insights and worked with the Product Owner to develop a roadmap based on the findings. I collaborated with the development team to reverse engineer errors and create user stories to inform the product vision. Additionally, I managed a project with the data team to build a report that derived insights into theme versions causing the most support tickets. Post-launch, I tracked metrics to measure the impact of these initiatives.- Conducted research to extract impactful product opportunities from support tickets and customer interviews- Analyzed data using SQL, Datadog, Splunk, Excel, Amplitude, and Mode to identify inefficiencies in the product- Worked with the Product Owner to build a roadmap based on research findings- Collaborated with the development team to reverse engineer errors and create user stories to inform product vision- Managed a project with the data team to build a report that derived insights into the themes causing the most support tickets- Tracked metrics to measure the impact of initiatives post-launch

Manage the site office for the sale of property. Created sales documents, marketing campaigns and analyzed marketing data to determine direction required.

Prepared legal documents required for real estate closings. Managed the file and deadlines throughout the process.