The assistant manager job requires you to oversee the dally branch operations and strategize in ways that the branch will run smoothly and effectively.Must have high organizational skills and strong communication skills.Requires a strong understanding of the financial statements and how they impact the branch's profitability.Requires you to market to local accounts and potential accounts in order to grow the business.Strong leadership skills required for employee development.The most important aspect of the job is ensuring that an exceptionally high level of customer service is maintained. This is done through a strong branch operational plan, clean cars, and great interactions with the customers.Having a high branch service score is what will ultimately lead to promotional opportunities.

I passed my MQI leading to my promotion to a Management Assistant at 5821/58CE. Ready to take on this leadership roles and help our incoming Management Trainees

- meeting weekly and monthly sales goals - worked close with service departments to schedule preventative maintenance and repairs - performed customer service by booking rental reservations and issuing paperwork and distributing keys upon their arrival - demonstrate excellent customer service and good communication skills as well as the understanding of vehicle types -cultivate strong company culture to promote employee development and above average customer scores - direct billed the rental invoices to insurance companies and then make follow up calls regarding payments due from them- deal with insurance companies for payment - worked closely with insurance companies to obtain authorizations for rental extensions -provided quotes, booked and explained terms and conditions - used privacy policy when collecting personal information from guests and while storing rental agreements - implemented new methods for organizing rental agreements, resulting in reduced errors and increased efficiency - assisted customers with rental needs and completed rental agreements and paperwork. - managed daily operations of the car rental fleet, reservations and qualifying customers - handling of Maintenance needed on rentals being returned - handled customer complaints to satisfactory resolution- Handled customer complaints or concerns, counseled clients on terms and conditions of rental, processed payments and refunds- Verified that all customer complaints were handled promptly and appropriately Maximized rental income while minimizing expenses through effective planning and control

Serve guests by following the company’s “Steps of Service”.Upsell drink specials to increase the bar's revenues. Efficiently and effectively use a Point of Sale system. Provide exemplary service that ensures customers returning through teamwork. Computer and record totals of transactions

∗ Ensured a high standard of care while controlling the quality of services provided through regular formal supervision, case consultation, and monthly staff meetings. ∗ Managed in a timely manner the collection and analysis of program data to generate reports, evaluate program performance, and determine needs. ∗ Established training program and staff development to ensure professional, informed service and to upgrade staff skills.