Kaylee Hansen Email & Phone Number

Seattle, Wa, Us

• Lead the Program Management and Logistics function consisting of seven global PMs to deliver 25+ learning programs for over 7,000 leaders.• Collaborate with cross-functional teams, including Strategic Programs, Content Design and Quality, Stakeholder Management, and Learning Technology, to develop and scale leadership development solutions.• Create the blueprint for the organization’s rhythm of business to execute the key strategic and tactical activities, working backwards from business cadences.• Hire, coach, mentor, and develop leaders across organizational levels.

Seattle, Wa, Us

• Own the Customer Service organization’s Leaders as Teachers program to nominate, onboard, and manage experience and quality of 450 internal business leaders from 46 global sites to scale leadership development facilitation.• Manage the Leadership Discussion Series program for the global Customer Service organization, featuring live discussions with Amazon directors and vice presidents on leadership topics.• Serve as the Learning Business Partner to the Amazon Business Customer Service and Global Programs organizations, supporting the senior leadership teams to identify and address key skill gaps, foster a culture of continuous learning, and drive business impact.• Host all-hands and senior leadership connection meetings for the global Customer Service organization.• Facilitate in-person and virtual leadership development programs globally.

Seattle, Wa, Us

• Conduct and analyze needs assessments for senior stakeholders to fill leadership gaps and support organizational strategies.• Design leadership programs, working with various stakeholders to create project plans, track metrics, and gain global approval.• Implement process improvement initiatives to automate and simplify program operations.• Manage the team marketing program, including designing target and global marketing, revamping the website, creating promotional videos, and other creative methods.

• Participate in leadership programs, peer sharing, mentorship, and retreats on the topics of purpose, character development, and service to others.• Recruit and mentor new forum members dedicated to inspiring, developing, and advancing the next generation of high-impact leaders.• Facilitate four Leadership Development Teams over four quarters of Santa Clara University's Leavey School of Business Conscientious Capitalism course.

Santa Clara, Ca, Us

• Served on the residence hall Leadership Team to hire and assist in the academic and personal development of Community Facilitators (Resident Assistants). • Effectively responded to and managed emergency/crisis situations via participation in a campus-wide duty rotation.• Advised the Community Council group of residents responsible for building-wide event planning.• Coordinated service desk operations, including hiring a team of desk assistants, scheduling shifts, and ensuring completion of tasks.• Maintained building operations, including resident move-ins and move-outs, facility upkeep, and promoting an inclusive environment for residents.

Seattle, Wa, Us

• Designed and launched a micro-learning video series on the topic of executive presence, featuring an interview with the Amazon Senior Vice President of Human Resources.• Assisted in the instructional design of classroom workshops and clinics.• Attended the Global Learning and Development Conference, noting key takeaways for implementing innovative changes in training evaluation strategy effectiveness, and collaborated with team members to take action.

Atlanta, Ga, Us

• Managed Santa Clara University's Colleges Against Cancer club logistics and operations.• Recruited, trained, and retained members of the Santa Clara community to form the planning committee.• Communicated effectively with the planning committee and American Cancer Society staff partner to determine event goals, including local sponsorships and number of teams needed to reach $65,000 fundraising goal.• Delegated responsibilities of the event to the appropriate subcommittees, monitoring progress to ensure completion of tasks.

Atlanta, Ga, Us

• Facilitated weekly meetings for 50+ team captains.• Recruited campus leaders to create teams.• Spoke at the opening ceremony about the American Cancer Society.• Personally fundraised $1,200 for the fight against cancer.• Worked with 25 committee members to collectively fundraise over $51,000.

Atlanta, Ga, Us

• Facilitated monthly team captain meetings for the 75+ teams.• Led monthly committee meetings to delegate recruitment, fundraising, and sponsorship tasks.• Spoke at the opening and closing ceremonies about the American Cancer Society.• Personally fundraised over $10,000 annually to fight cancer.

Atlanta, Ga, Us

• Responsible for creating flyers, raising money, and recruiting teams for the event.• Spearheaded “Paint the Town Pink” publicity campaign directed towards encouraging youth participation.• Used social media, e-mails, and visuals to advertise professionally.• Promoted fundraising leading to $198,405 total.