Kaylee Hansen Email & Phone Number

Seattle, WA, US

• Lead the Program Management and Logistics function consisting of seven global PMs to deliver 25+ learning programs for over 7,000 leaders.
• Collaborate with cross-functional teams, including Strategic Programs, Content Design and Quality, Stakeholder Management, and Learning Technology, to develop and scale leadership development solutions.
• Create the blueprint for the organization’s rhythm of business to execute the key strategic and tactical activities, working backwards from business cadences.
• Hire, coach, mentor, and develop leaders across organizational levels.

Seattle, WA, US

• Own the Customer Service organization’s Leaders as Teachers program to nominate, onboard, and manage experience and quality of 450 internal business leaders from 46 global sites to scale leadership development.
• Manage the Leadership Discussion Series program for the global Customer Service organization, featuring live discussions with Amazon directors and vice presidents on leadership topics.
• Serve as the Learning Business Partner to the Amazon Business Customer Service and Global Programs organizations, supporting the senior leadership teams to identify and address key skill gaps, foster a culture of.
• Host all-hands and senior leadership connection meetings for the global Customer Service organization.
• Facilitate in-person and virtual leadership development programs globally.

Seattle, WA, US

• Conduct and analyze needs assessments for senior stakeholders to fill leadership gaps and support organizational strategies.
• Design leadership programs, working with various stakeholders to create project plans, track metrics, and gain global approval.
• Implement process improvement initiatives to automate and simplify program operations.
• Manage the team marketing program, including designing target and global marketing, revamping the website, creating promotional videos, and other creative methods.

• Participate in leadership programs, peer sharing, mentorship, and retreats on the topics of purpose, character development, and service to others.
• Recruit and mentor new forum members dedicated to inspiring, developing, and advancing the next generation of high-impact leaders.
• Facilitate four Leadership Development Teams over four quarters of Santa Clara University's Leavey School of Business Conscientious Capitalism course.

Santa Clara, CA, US

• Served on the residence hall Leadership Team to hire and assist in the academic and personal development of Community Facilitators (Resident Assistants).
• Effectively responded to and managed emergency/crisis situations via participation in a campus-wide duty rotation.
• Advised the Community Council group of residents responsible for building-wide event planning.
• Coordinated service desk operations, including hiring a team of desk assistants, scheduling shifts, and ensuring completion of tasks.
• Maintained building operations, including resident move-ins and move-outs, facility upkeep, and promoting an inclusive environment for residents.

Seattle, WA, US

• Designed and launched a micro-learning video series on the topic of executive presence, featuring an interview with the Amazon Senior Vice President of Human Resources.
• Assisted in the instructional design of classroom workshops and clinics.
• Attended the Global Learning and Development Conference, noting key takeaways for implementing innovative changes in training evaluation strategy effectiveness, and collaborated with team members to take action.

Atlanta, GA, US

• Managed Santa Clara University's Colleges Against Cancer club logistics and operations.
• Recruited, trained, and retained members of the Santa Clara community to form the planning committee.
• Communicated effectively with the planning committee and American Cancer Society staff partner to determine event goals, including local sponsorships and number of teams needed to reach $65,000 fundraising goal.
• Delegated responsibilities of the event to the appropriate subcommittees, monitoring progress to ensure completion of tasks.

Atlanta, GA, US

• Facilitated weekly meetings for 50+ team captains.
• Recruited campus leaders to create teams.
• Spoke at the opening ceremony about the American Cancer Society.
• Personally fundraised $1,200 for the fight against cancer.
• Worked with 25 committee members to collectively fundraise over $51,000.

Atlanta, GA, US

• Facilitated monthly team captain meetings for the 75+ teams.
• Led monthly committee meetings to delegate recruitment, fundraising, and sponsorship tasks.
• Spoke at the opening and closing ceremonies about the American Cancer Society.
• Personally fundraised over $10,000 annually to fight cancer.

Atlanta, GA, US

• Responsible for creating flyers, raising money, and recruiting teams for the event.
• Spearheaded “Paint the Town Pink” publicity campaign directed towards encouraging youth participation.
• Used social media, e-mails, and visuals to advertise professionally.
• Promoted fundraising leading to $198,405 total.