Kaylee M. Email & Phone Number

Milledgeville, Ga, Us

United States

United States

Troy, Michigan, United States

Provide high quality support to our mortgage customers with inquiries related to payments, escrow, insurance, taxes, etc;

United States

Analyzed the credit data and the financial statements of individuals for the determination of the risk in lending money or extending credit. Ensured client’s information was stored and handled satisfactorily. Assisted with general inquiries concerning clients statements and credit profiles. Identifying and reporting any suspicious or fraudulent activities while adhering to Federal and State Law regulations.

Johnson City, Tennessee, United States

Responsible for ensuring the financial well-being of our Bank of America client’s by protecting their safety and security. Investigated fraud and suspicious activity concerning debit card, ACH Fraud, loan, wire, digital banking, and electronic services.

Bristol, Tennessee, United States

Maintained customer relations with Sprint clients regarding their loyalty. Offered economical and personal solutions to help aid with their account while educating customers on the value of our services. Ensured a high level of customer satisfaction through proactive support and active listening to ensure accurate internal feedback on how to improve client retention.

Johnson City, Tennessee, United States

Handled a high influx of outbound and in-bound calls pertaining to the reconciliation and collection of delinquent accounts. Deal with customers diligently, courteously, and professionally while collecting payments. Negotiated alternative payment options. Create repayment schedules based on customers’ financial situations. Retain customer loyalty while initiating processes for collection of payments.