Kaylee Choa Email & Phone Number

Fountain Valley, Ca, Us

Laguna Niguel, California, United States

Rancho Santa Margarita, California, United States

•Provides customer support to residents of the District and responds to customer inquiries over the phone, in person at the front counter, and via email correspondence, live chat and the customer care inbox. •Supports the department by organizing and maintaining files, facilitates interdepartmental email correspondence, generating reports, forms and specialized documents to comply with District policies and regulations. •Regularly utilizes CIS systems to keep detailed notes, maintain records, and ensure accuracy and privacy. •Communicates with Customer Service Field Team to address safety concerns and emergencies. •Accommodates visiting customers in the lobby by processing payments and providing technical support. •Educating customers about current rebates, water efficiency, and bill discrepancies.

Irvine, California, United States

Product Liability Team: October 2020- present • Provide customer support and communicate with insurance, engineers, and management over phone and email to limit company liability. • Identify, analyze, and resolve complex problems regarding customer safety concerns. • Understand, document, and explain outcomes to customers using best company practices. • Review subrogation and attorney demand letters with management to communicate company verdict. • Ability to quickly build trust and collaborative working relationships amongst customers and team members.Goodwill Team: March 2020 - October 2020•Audit consumer affairs goodwills that vary from customer satisfaction to lawsuits. •Follow up accordingly to ensure all guidelines and requirements are met through goodwill process. •Purchase JM&A contracts that range from maintenance to extended warranty •Assist warranty and recall campaign department to correct causal parts on warranty claims •Process supplement checks for for buybacks and salvaged vehicles Fuel Reimbursement Team: February 2020-March 2020•Supports the department with daily data management, administration and analytical support of escalated customer cases. •Troubleshoot incoming calls that dealers and customer are unable to resolve.•Administration and documentation of all customer cases on Siebel Database Management system including processing of goodwill requests, repurchase requests and replacement vehicle requests all the while achieving established department objectives. •Extensive use of IBM system AS400 to monitor, update, and analyze customer’s data on their vehicles.

Costa Mesa, California, United States

Costa Mesa, California, United States

Newport Beach, California, United States

Bachelor Of Arts - Ba, Human Development

Communications

Communication Disorders

Human Resources Management Certificate