I am currently a senior customer service advisor at npower I have skills in inbound and outbound calls and mitigating and managing complaints within the area I work. I am extremely focussed and dedicated in providing the best customer service. I have worked there for 8 years and I have had various roles within the company. I have progressed my way up to a people management role, managing a team of up to 15 advisors, providing effective coaching and up skill training. I have also a IAO level 2 Diploma in team leading, as well as achieving level 1 functional skills qualification in Maths, English and ICT.