Kayleigh Callaghan Email & Phone Number

Fife, Scotland, United Kingdom

Dunfermline, Scotland, United Kingdom

A fast-paced role across different work streams responding to complex/regulated complaints. Throughout my time within this role I have worked with a number of systems including Resolve, Debt Manager, Pega, Cobra, and Microsoft Office.Main responsibilities:• Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.• Prepare routine letters, memoranda, and reports for approval, while following up on pending… Show more A fast-paced role across different work streams responding to complex/regulated complaints. Throughout my time within this role I have worked with a number of systems including Resolve, Debt Manager, Pega, Cobra, and Microsoft Office.Main responsibilities:• Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.• Prepare routine letters, memoranda, and reports for approval, while following up on pending issues.• Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems. • Maintain an in-depth knowledge of complaints policy and process, and a broad knowledge across multiple products/brands.• Identify new customer retention or business opportunities.• Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.• Prepare moderately complex documents by using multiple computer applications, while also gathering and summarising data for reports.• Develop personal capabilities using existing formal and informal training opportunities.• Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).• Deliver excellent customer service in the resolution of complaints within SLAs and deadlines. Show less

Dunfermline, Fife, United Kingdom

Taking incoming calls from new and existing customers to resolve queries. Using effective communication skills to deal with enquiries. Liaising with colleagues in other parts of the business, where necessary, in order to provide high levels of service.Updating customer requests, handling queries and resolving any customer issues in relation to their bank account, internet banking, credit cards and fraud prevention measures.Act as a source of expertise to junior/less experienced… Show more Taking incoming calls from new and existing customers to resolve queries. Using effective communication skills to deal with enquiries. Liaising with colleagues in other parts of the business, where necessary, in order to provide high levels of service.Updating customer requests, handling queries and resolving any customer issues in relation to their bank account, internet banking, credit cards and fraud prevention measures.Act as a source of expertise to junior/less experienced colleagues providing coaching and support where necessary and identifying more formal training where appropriate.Identify and suggest improvements to new and existing processes, procedures and systems.Demonstrate core Lloyds Banking Group values & behaviours as an active team member.Supporting initiatives within the local community. Show less

Dunfermline, Fife

Purchase ledger control.Credit card management.Telecoms billing and administration.Travel management.Reception and telephone duties.Ensuring office is kept tidy on a daily basis.Data input – Sage, Microsoft Office packages and company CRM system.Recharging of services.Contract register management.