Kayleigh Edwards Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

South Australian owned and operating nationally, Careerlink People Solutions have been providing tailored, customer-centric recruitment and talent solutions to corporate, government, and start-up businesses since 1991. We connect innovators and leaders to shape growth.Our business has evolved to include a diverse and innovative service offering. This includes the establishment of an internal division called Kibo, which is dedicated to supporting businesses scale across tech and digital, partnering with change-makers to drive cutting edge growth strategies. Our team have demonstrated global experience and are experts in their respective specialisms. Our consultants are highly skilled in assessing human resource needs that complement the unique professional and cultural fit, and attracting and retaining the best talent locally, nationally, and internationally.

Adelaide, South Australia, Australia

South Australian owned and operating nationally, Careerlink People Solutions have been providing tailored, customer-centric recruitment and talent solutions to corporate, government, and start-up businesses since 1991. We connect innovators and leaders to shape growth.Our business has evolved to include a diverse and innovative service offering. This includes the establishment of an internal division called Kibo, which is dedicated to supporting businesses scale across tech and digital, partnering with change-makers to drive cutting edge growth strategies. Our team have demonstrated global experience and are experts in their respective specialisms. Our consultants are highly skilled in assessing human resource needs that complement the unique professional and cultural fit, and attracting and retaining the best talent locally, nationally, and internationally.

Adelaide, Australia

South Australian owned and operating nationally, Careerlink People Solutions have been providing tailored, customer-centric recruitment and talent solutions to corporate, government, and start-up businesses since 1991. We connect innovators and leaders to shape growth.Our business has evolved to include a diverse and innovative service offering. This includes the establishment of an internal division called Kibo, which is dedicated to supporting businesses scale across tech and digital, partnering with change-makers to drive cutting edge growth strategies. Our team have demonstrated global experience and are experts in their respective specialisms. Our consultants are highly skilled in assessing human resource needs that complement the unique professional and cultural fit, and attracting and retaining the best talent locally, nationally, and internationally.

Adelaide, Australia

Litmus Solutions provides managed healthcare services to the international healthcare community. We are an industry leader in providing cost effective, commercial strategies for end to end workforce planning and delivery in the public and private sectors. Client Management - Operate as the lead point of contact for any and all matters specific to the client including on technical issues experienced- Ensure the timely and successful delivery of our solutions according to the customer needs and objectives- Assist with high severity requests or issue escalations as needed- Build and maintain strong, trusting relationships with the client through consistent verbal and written communication and transparency- Establish strong relationship with key stakeholders – Executive Directors, Administration support staff- Coordinate the monthly Management meeting, producing and presenting the monthly reports, analysing and interpreting the data, providing clear commentaryof the data Agency Management- Operate as the lead point of contact for any and all matters specific to all 3rd party suppliers including all technical issues experienced- Build and maintain strong, trusting relationships with the agency suppliers through consistent verbal and written communication and transparency- Conduct quarterly Business Review Meetings with agency suppliers - Provide client constructive feedback on their performance and proactively suggest solutions to improve performance- Identify and engage new agencies to supplement the supply chain for all clients

London, United Kingdom

 Managing a team of 15 full time individuals, across sites in London & Edinburgh, supporting the Financial Institutions & Global Corporate client base within Commercial Banking for reactive and proactive service queries Effective capacity planning across the team Senior client-facing role with overall accountability for ensuring clients service needs are met, allowing us to meet risk, budget and performance KPI's Team and Individual Performance Management undertaken via individual 121’s, performance plans, side by side coaching, in the moment feedback, recruitment and negative/positive performance conversations Maintain strategic understanding of clients’ operating model and ensure a comprehensive understanding of market, vendor and regulatory implications to the clients’ operating environment is applied  Proactive management to identify trends, issues and opportunities via process reviews, process confirmation checks or side by side reviews and that these improvements are addressed  Senior escalation point for client and stakeholder complaints – ensuring they are resolved in a timely manner Experience working on numerous complex projects simultaneously, prioritising and delegating to the team as required to meet stakeholder expectations Proactively ensuring key KPI’s are being met and exceeded across the team using different methods such as team meetings, daily huddles, WIP management, process confirmations and side by side coaching Designing, implementing and continually reviewing/improving the teams’ processes and risk controls Daily management of a high performing team which includes undertaking the end to end recruitment process  Keen advocate of continuous improvement programs, both locally within the immediate team and wider LBG projects - successfully achieved 'Lean Six Sigma Green Belt' accreditation (University of Cardiff accredited)

London, United Kingdom

 Project managing new client on-boards into Financial Institutions across multiple client sectors including Insurance, Investment, Pension, Government and Bank clients Ensuring all client needs achieved within given timeframes and confidently resolving any issues faced  Providing client training on Lloyds banking systems and processes via telephone, webex and face-to-face Coordinating and managing changes to clients day-to-day banking products Assisting with the development and implementation of process improvement through client feedback Ensuring client complaints and escalations are resolved in a diligent and timely manner Holding challenging conversations with clients both face-to-face and via telephone, whilst remaining calm & professional at all times Assisting the service team with face-to-face client service reviews Ensuring professional knowledge remains current and accurate at all times through the utilisation of various resources  Exhibiting professional and ethical behaviour in all situations to ensure compliance with bank standards and internal operating policies and procedures

London, United Kingdom

 Confidently managing a portfolio of 120 high value Financial Institution clients through a high profile system migration project Proficiently acting as first point of contact for clients in managing and resolving all client queries Liaising with various teams to ensure all issues are resolved in a timely manner and that all resolutions meet or exceed client expectations  Liaising with internal and external key stake holders Coordinating and managing client migration schedules

London, United Kingdom

 Assisting management with the recruitment of new members of the team, including reviewing candidate applications, interviewing potential candidates and identifying the correct individual for the role Subject Matter Expert (SME) and trusted team point of contact for colleagues and line management Coordinating and attending face-to-face customer meetings as a representative of the Client Service team Providing a professional escalation point of contact for clients whilst receiving and fielding incoming telephone calls and emails, ensuring client queries and complaints are resolved to their satisfaction Cultivating and maintaining relationships with key internal and external stakeholders Managing the team’s day-to-day workflow’s and ensuring targets and service standards are consistently achieved Undertaking regular and detailed data analysis to identify trends and opportunities for process improvement

Southend On Sea, United Kingdom

 Autonomously monitoring real-time systems and making amendments to staffing levels where required to ensure the teams targets are consistently met or exceeded  Accurately completing forecasting for multiple helpdesks Preparing and analysing data in a timely manner and producing accurate reporting that may have been requested and provided to Managers, Directors or National Directors at short notice Regularly reviewing shifts and overtime levels for approximately 600 full time equivalent employees across multiple helpdesks Building, planning and implementing employee shifts and breaks, and ensuring adequate customer service levels are provided to customers at all times Analysing and delivering targeted daily, weekly, monthly and yearly statistical reports to management team

Southend On Sea, United Kingdom

 Providing excellent front-line customer service, with positive feedback received from customers and management Professionally managing a wide range of customer queries via the telephone to ensure that each query is resolved to the clients satisfaction Maintaining key customer relationships Regularly meeting or exceeding sales KPI’s by identifying customer needs and providing appropriate products  Proven excellent customer service manner through consistently achieving 9 to 10/10 in Net Promoter Score (NPS) – a customer marked system Side by side call monitoring (Quality Assurance), providing in the moment feedback and coaching where needed  Regular management cover, undertaking day to day team leader activities within the call centre including: side by side coaching, capacity planning and KPI achievements

Bsc Hons Sports Therapy, Sports Therapy

Btec National Diploma Sports And Exercise Science, Sports And Exercise Science

Education record

Apm Project Fundamentals

Lean Basics