Kayleigh Johnson Email & Phone Number

Hitchin, Gb

Promoted in March 2022 into the role of HRSC Manager. I now manage a team of ER Specialists and HR Administrators, ensuring high performance; including recognition, development, motivation and support. I lead the team in fulfilling our primary function of supporting the business.I am responsible for maintaining an organised and agile HR Administration function, ensuring SLAs are adhered to and processes such as new starter offers, T&Cs changes, leavers and transfers are accurate. I am accountable for ensuring HR compliance in relation to right to work documentation, DBS checks, driver checks and National Minimum Wage.I am the knowledge expert and point of escalation for the ER Specialists across all areas of employee relations, including disciplinaries, grievances, redundancies and restructures, TUPE, employment tribunals and complex capability cases. I periodically review both policies and processes to ensure they are streamlined and fit for purpose, in line with legislation but also business needs.Partnering with Senior Leaders across the business, I coach and consult, providing business focused, risk balanced advice. I produce clear and appropriate HR statistics, using data to identify areas that need further exploration, providing guidance on business actions that are needed.I maintain a consistent focus on employee engagement and business turnover, driving action where needed to ensure the right results. This includes reviewing terms & conditions and rewards & benefits and setting a clear mental health and wellbeing agenda for the business.With the Fortem values and behaviours at the forefront of my approach I work inclusively, always considering diversity and its importance.

Hitchin, England, United Kingdom

A knowledge expert for all complex ER requirements. Supported and provided guidance on a wide-breadth of HR generalist activities including redundancies, capability cases, TUPE, disciplinaries and grievances. Partnering with managers and senior business leads.Supported branches nationally by continually coaching, as well as designing and delivering ongoing training, I encouraged managers to take tough decisions whilst adhering to process and current legislation.I proactively worked with leaders to analyse, manage and resolve short and long term absence issues, including referrals to occupational health, whilst championing mental health and well-being.A major focus of this role was to improve and maintain employee engagement to drive retention. Working with senior leaders in the business to ensure a maximum return rate on engagement surveys and sessions, reviewing responses and designing and supporting engagement plans.

Watford, England, United Kingdom

In this role, I supported both operational and corporate functions, partnering closely with managers and senior business leads to deliver a range of effective HR solutions which support the overall people and business objectives.As a trusted partner, I advised and supported on all people related matters. Challenging managers to take tough decisions which supported company strategy, ensuring adherence to HR processes and procedures.Leading on all ER cases, including disciplinaries, grievances and capability cases. Managed redundancy and restructure projects, ensuring legal compliance throughout. Analysed employee absence and proactively provided support and guidance on managing short and long-term absences and ill health referrals.Change management formed a crucial part of my role after the company went into administration and there was a subsequent takeover. Employee engagement, support and clear communication was a key focus, whilst the organisation went through rapid transition.Proactively reviewed and revised all HR policies and processes, in line with current legislation. Redesigned and streamlined processes where necessary. Designed and delivered Line Manager training, championing Mental Health Awareness and Employee Wellbeing.

My role as Team Leader was to lead and direct the HR Team to deliver a comprehensive, added value service to the business. Recruiting two new members to the team (rebuilding the team from scratch), a critical element of my role was training and development, to enable my team to fulfil their roles effectively. Managing this through regular one-to-one meetings and the appraisal process.Supporting and coaching management teams (including manager members of the senior leadership team) in all HR matters to enable achievement of objectives and to create a productive environment for their teams to improve business capability.Lead on all complex ER cases, hold meetings where required, evidencing best practise and appropriate decision-making skills. Advise and support on full employee life-cycle, including developing performance, developing employee welfare programs, employee grievances and disciplinaries.Coordinating and managing TUPE processes (both in and out of the business). Supporting in re-structures, redundancies, changes to terms and conditions of employment and exit strategies, ensuring legal compliance at all times.Analysing employee absence and proactively providing the necessary support and guidance to Supervisors and Managers on managing short and long-term absences and ill health referrals.

Watford, England, United Kingdom

Additional responsibilities in this role included managing day to day queries and proactively assisting and supporting the HR Manager in the development, communication, adherence and maintenance of all people related projects. Conducting investigations and attending disciplinary, grievance and appeal meetings - either chairing the meetings or attending on an advisory basis, ensuring company policy was followed.

Watford, United Kingdom

This promotion saw additional duties incorporated into my role, including providing support to management on all ER matters. I was also responsible for communicating information on employee benefits, including reward and recognition schemes.Managed and maintained right to work checks, documentation, including annual audits.Supported the department on monthly and quarterly reports, including employee turnover, sickness absence and L&D tracking. Supported new business department with HR input into tender documentation, ensuring successful implementation of new business.

Watford, United Kingdom

Provided essential administration support, covering the entire employee lifecycle. Coordinating payroll for 800+ employees, liaising between 40 sites and a third party payroll bureau.Processing starter and leaver information, ensuring employee files and the HR database were up-to-date. Preparing and issuing offer letters and contracts of employment – ensuring these were completed and returned.Creating and distributing internal and external advertisements across the business.

Cipd Level 5, Human Resources Management And Services

Cipd Level 3, Human Resources Management/Personnel Administration, General, Diploma

Education record