• Administrative support for the head of year for key stage three (year 7,8 and 9). With the emphasis on attendance. • Processing of paperwork including exclusions, fix penalty notice and absence requests• Producing multiple reports daily for the headship team • Pull data from the database SIMS and manipulating the data in excel• Checking students are in lesson, sending truancy messages and absence messages if students are not in lesson• Running the “rewards shop” for students every half term, this includes sourcing the items, purchasing the items and distributing• Taking calls from parents and carer • General administrative duties

Assistant team leader to the Construction and Applied Physics team.United Kingdom Accreditation Service (UKAS) is the sole national accreditation body recognised by the British governmentKey Responsibilities:• Lead and manage a team of three liaison officers, monitoring the work of the section in line with company key performance indicators• Support the team leader with managing caseloads, reporting and delegated work • Manage absences, performance and appraisals of the team in line with company policies• Provide the team leader with data and updates on feedback of the team• Approve purchase orders in line with company policies• Supporting senior members of staff including the section head within a different team• As well as managing the team I work with 6 assessment managers and their full case load as their customer liaison officer. This include the same responsibilities as my previous roles within UKAS• Key Achievement: Involvement in a project to reduce a backlog of witness assessments. Successfully reducing the backlog by half in one year.

• Working with UKAS’s corporate customers who have more complex needs and are accredited across a multiple of disciplines• Additional involvement within the accreditation cycle including researching technical areas in order to find an appropriate assessors for an organisation• Attending account management meetings with customers, arranging and planning the meeting, creating agendas, taking notes and engaging with the customer.• Involvement in projects focused on creating a more customer-focused culture • Many of the same responsibilities as my previous role within UKAS see below • Key Achievement: Involvement in a project focused on creating a more customer-focused culture for the organisation. Resulting in an emphasis on increased communication with customers and regular account management meetings.

The role of a Customer Liaison Officer is to work in collaboration with Assessment Managers and customers to maintain an organisations Accreditation.• First point of contact for allocated customer caseload and assessment managers to process administration tasks defined by the accreditation cycle. • Collaborate working with customers and other members of staff including sub-contracted employees to complete the Accreditation cycle• Working on with 6-8 people on their full case load of customers, ensuring consistency supporting the Accreditation Cycle in line with internal processes • Assessment visit coordination and booking. This includes Liaising directly with customers and the assessment team to arrange suitable date, Calendar management responsibilities for allocated internal staff, booking assessments into Microsoft Dynamics AX, Sending quotations to customers, Travel arrangements for internal staff • Travel booking including flight, Car Hire, visa arrangements and hotel bookings. • Maintain accurate and up to date internal records • Working within a team to ensure all tasks are completed within an efficient manor • Maintaining a customer orientated culture throughout the business

Temporary RoleMain responsibilities: • Providing general administrative assistance to three directors and the operations manager• Completing KPI reports• Conducting surveys for all staff and recruitment candidates• Human Resource support including recruitment• Providing IT support for all other staff• First point of contact for any guests that come into the office• Ensuring the office is clean, tidy and well stocked with Tea and coffee• General administrative support

Merrill Corporation is a global company, that services include court reporting, court recording and transcription, litigation support, evidence presentation and e-discovery. As a case manager project managed all depositions that are outside the US. This involved liaising with our US office and ensuring time-zones did not cause any issues with the deposition process.Main responsibilities were: • Project managing a deposition case from start to finish, coordinating all aspects of the technical aspects of the litigation. Including scheduling court reporters, Videographers, interpreters and transcription software• First point of contact for overseas clients who require a deposition to be completed within the United Kingdom• Completing the cycle of a deposition from planning, execution to the full billing process.• Answering out of office queries via a blackberry during the evening and weekend• Managing workload with a time different market

As a Kingston University student ambassador I am trained to work as an honest and positive role model promoting Kingston University and higher education in general. This involves working at events, open days, in schools and colleges and on University campuses.In doing this I work with members of staff in order to ensure that potential new students have all the information they need in making a higher education choice.

Working with Kingston University Library offering support ti students and other members of staff.Providing support to students using the library facilities. Insuring all printers, scanners and other equipment is in good working order.Sorting books and placing them in the dieu-decimal order.Completing administrative tasks as requested from the customer service team.

Fixed Term Contract RoleWorking with a lecturer on their research project.Conducting specific internet searches to find relevant information regarding the project.Writing and responding to emails in a quick and professional manner.Communicating with all levels of management.

Working within a team of all ages and abilities. Keeping to a strict deadline to ensure all work is completed for next day’s trading.Working under pressure and at a fast paste.Obtaining a security pass, in order to access all areas of the airport in order to carry out operational duties.

Training and supporting another member of staff on how to offer customer service with fittings and how to use the retail point of sale.Managing the store, opening and closing the store with a sales advisor weekly. Cash management such as cashing up, handling keys, having a safe number and computerised banking

Providing customer service of a high standard.Resolving problems for customers such as difficulties finding items or ordering items. Selling products and offering store cards in a sales orientated manner.

Administrative duties such as creating new accounts, filing and ordering equipment.Reception cover including using a switchboard. Typing case notes, letters to clients and constructing case bundles ready for court. Interacting with clients in a professional manner, acting as a witness in the execution of wills and lasting powers of attorneys.

general shop work, tills, re-stocking shelves, customer service all aspects of shop work.