Kaylen O'Donnell Email & Phone Number

Aurora, Colorado, United States

Denver, Colorado, United States

Senior Leadership• Partner with leadership to develop strategy and budget driving revenue growth• Recruit, train, mentor, and excite incoming and junior colleagues advocating company culture• Lead cross-functional team communication and workflows upholding superior service integrity• Leverage key performance data identifying performance growth and sales opportunities • Cultivate thoughtful customer relationships and strategic professional partnerships driving brand affinity and increasing lead generation• Manage and train on technical software and applications providing internal and external integration and supportProject Management• Oversee booking, contract, and revenue overseeing operational and financial fulfillment• Design content, environment, and experience driving results against strategic goals and program objectives• Oversee logistics management: guest rooms, food and beverage, event space, audio visual, third party vendors, branding, sponsorship, promotional activities, and ancillary service• Build and deliver integrated program materials supporting program infrastructure• Own and execute live production, facilitate onsite priority requests, and conflict resolution• Analyze post event information, making data-driven decision for programs’ future successTechnical• Sales software (Envision), Event management system (EBMS), customer relationship management software (Salesforce), diagram editor (SocialTables), service optimization, customer service feedback (Medallia), and budget management• Venue sourcing (Cvent), video conferencing/webcasting (Zoom,Webex), MS Office, Adobe Creative, Canva, Slack, and Social Media (Facebook, Instagram, TikTok, Twitter)

Incline Village, Nevada, United States

Senior Leadership• Partner with leadership to develop strategy and budget driving revenue growth• Recruit, train, mentor, and excite incoming and junior colleagues advocating company culture• Lead cross-functional team communication and workflows upholding superior service integrity• Leverage key performance data identifying performance growth and sales opportunities • Cultivate thoughtful customer relationships and strategic professional partnerships driving brand affinity and increasing lead generation• Manage and train on technical software and applications providing internal and external integration and supportProject Management• Oversee booking, contract, and revenue overseeing operational and financial fulfillment• Design content, environment, and experience driving results against strategic goals and program objectives• Oversee logistics management: guest rooms, food and beverage, event space, audio visual, third party vendors, branding, sponsorship, promotional activities, and ancillary service• Build and deliver integrated program materials supporting program infrastructure• Own and execute live production, facilitate onsite priority requests, and conflict resolution• Analyze post event information, making data-driven decision for programs’ future successTechnical• Sales software (Envision), Event management system (EBMS), customer relationship management software (Salesforce), diagram editor (SocialTables), service optimization, customer service feedback (Medallia), and budget management• Venue sourcing (Cvent), video conferencing/webcasting (Zoom,Webex), MS Office, Adobe Creative, Canva, Slack, and Social Media (Facebook, Instagram, TikTok, Twitter)

Seattle, Washington, United States

Responsible for the management of all aspects of the Catering and Conference Services departments in accordance with resort brand standards. Coordinate details and menus for clients' functions and maintain budgeted revenues through solicitation of business. Monitor and control financial and administrative responsibilities, grow event revenues and maximizing the financial performance of the department, including asset protection. Assist in the development and implementation of departmental strategies ensuring the highest level of service by training and developing staff and executing the requirements of events based on standards.

Denver, Colorado, United States

Responsible for the management of all aspects of the Catering and Conference Services departments in accordance with resort brand standards. Coordinate details and menus for clients' functions and maintain budgeted revenues through solicitation of business. Monitor and control financial and administrative responsibilities, grow event revenues and maximizing the financial performance of the department, including asset protection. Assist in the development and implementation of departmental strategies ensuring the highest level of service by training and developing staff and executing the requirements of events based on standards.

Denver, Colorado, United States

Responsible for the successful operation and administration of the banquets department. Ensure that the department is continually balanced while focusing on providing an exceptional food and beverage experience to every guest and maximizing department profitability. Responsible for ensuring that all banquet activities are carried out professionally, to standards and at the highest level of service. Achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered banquet staff. Effectively lead, train, coach, motivate, engage and provide feedback to the banquet staff and supervisors. Serve as the banquet department liaison to all other hotel departments.

Breckenridge, Colorado, United States

Responsible for the successful operation and administration of the banquets department. Ensure that the department is continually balanced while focusing on providing an exceptional food and beverage experience to every guest and maximizing department profitability. Responsible for ensuring that all banquet activities are carried out professionally, to standards and at the highest level of service. Achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered banquet staff. Effectively lead, train, coach, motivate, engage and provide feedback to the banquet staff and supervisors. Serve as the banquet department liaison to all other hotel departments.

Denver County, Colorado, United States

Responsible to manage and execute campus-wide events across all facilities. Primary function to market and sell event spaces and execute large-scale events. Manage daily operations and all aspects of large-scale events in multiple student center and housing facilities including, but not limited to meetings, banquets, conferences, receptions, weddings, performances. Supervise student staff who operate the student centers and housing facilities.

Masters Of Business Administration, Marketing

Certificate, Corporate Social Responsibility

Bachelor Of Science In Business Administration, Hotel, Restaurant & Tourism Management

Certificate, Tourism