Results-driven and dynamic Business Operations & Sales Manager with a proven track record in the vending machine industry. Adept at overseeing all facets of business operations, sales strategies, and customer relations within a leading vending machine company. Committed to optimizing efficiency, expanding market presence, and empowering new entrepreneurs to establish successful vending businesses.🔹 Business Operations Expertise:Successfully orchestrated end-to-end business operations… Show more Results-driven and dynamic Business Operations & Sales Manager with a proven track record in the vending machine industry. Adept at overseeing all facets of business operations, sales strategies, and customer relations within a leading vending machine company. Committed to optimizing efficiency, expanding market presence, and empowering new entrepreneurs to establish successful vending businesses.🔹 Business Operations Expertise:Successfully orchestrated end-to-end business operations, inventory management, logistics, and vending machine maintenance. Streamlined processes to enhance overall efficiency and reduce operational costs, resulting in increased profits and improved customer satisfaction.🔹 Entrepreneurial Support:Passionate about fostering entrepreneurship, guided numerous aspiring vending machine business owners in launching their ventures. Provided expert consultation and creation of vendor resource documents, empowering new vendors to thrive in the competitive vending industry.🔹 Customer-Centric Approach:Focused on delivering exceptional customer experiences, ensuring a high level of client satisfaction and loyalty. Proactively addressed client inquiries, concerns, and service requests, reinforcing the company's reputation for top-tier customer support.🔹 Team Leadership & Collaboration:Inspired and motivated cross-functional teams to achieve collective goals, fostering a collaborative and high-performance work culture.🔹 Industry Expertise & Networking:Cultivated valuable industry relationships, enhancing business partnerships and staying at the forefront of industry developments.A dedicated professional committed to elevating the vending machine landscape, I am driven by the belief that success lies in customer-centricity, innovation, and collaborative growth. With a passion for empowering new vendors and optimizing vending operations, I am eager to contribute my skills and expertise to drive continuous success for your organization. Show less

As Employer Support Coordinator, I would answer questions on product details, company information, and any updates or issues with the employer’s account.Key Responsibilities:Client Relations - Maintain customer relationships by proactively educating employers with helpful information regarding bank processes, procedures, and products. Present exceptional customer service through reactive and proactive servicing via telephone and email. Provide first contact resolution and build… Show more As Employer Support Coordinator, I would answer questions on product details, company information, and any updates or issues with the employer’s account.Key Responsibilities:Client Relations - Maintain customer relationships by proactively educating employers with helpful information regarding bank processes, procedures, and products. Present exceptional customer service through reactive and proactive servicing via telephone and email. Provide first contact resolution and build lasting employer relationships Product Knowledge Expert - Assist employers with accounts in multiple product lines including Health Savings Accounts, Health Reimbursement Accounts, Flexible Spending Accounts (Dependent and Health), Commuter Benefits, etc.Operations - Navigate through multiple software applications to manage employer account information and document all employer interactions. Submit and follow up on requests submitted to the Operations Department to successfully resolve employer issuesEffectively document and track interactions to ensure customer, individual, and company goals are met, while complying with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Show less

Key Responsibilities:Marketing – Coordinates and supports event communications and designs via online platforms. Supports social media efforts through the creation of content and graphics. Supports website updates and online forms. Created and maintained a retail event websiteSpecial Projects – Organize and help execute company projects under the CEO sensitive to time. Event Planning - Serves as point of contact for social events and makes arrangements for programs and events in… Show more Key Responsibilities:Marketing – Coordinates and supports event communications and designs via online platforms. Supports social media efforts through the creation of content and graphics. Supports website updates and online forms. Created and maintained a retail event websiteSpecial Projects – Organize and help execute company projects under the CEO sensitive to time. Event Planning - Serves as point of contact for social events and makes arrangements for programs and events in coordination with the President and CEO. Ensures that sponsor and attendee benefits are carried out for each event including registration of guests, signage, and other benefits are carried out. Ensures that each event runs smoothly and interacts with guests Take photos at events and ensure that they are posted onlineOperations/Administration – Weekly event payment reconciliation and monitoring of office systems and supplies inventory Show less

My primary role was to support the members of the Greater Brookfield Chamber of Commerce - whether that is assisting them with postings on our website or helping them navigate the many opportunities we provide our members to advertise and promote their business. In addition, I coordinate all communications which includes our weekly newsletter and event reminders, social media posts, and our monthly highlights of new members.Responsibilities:Marketing- Responsible for the… Show more My primary role was to support the members of the Greater Brookfield Chamber of Commerce - whether that is assisting them with postings on our website or helping them navigate the many opportunities we provide our members to advertise and promote their business. In addition, I coordinate all communications which includes our weekly newsletter and event reminders, social media posts, and our monthly highlights of new members.Responsibilities:Marketing- Responsible for the creation of printed and online materials for events including newsletter, new members, weekly updates, and monthly programs of the Chamber. Created content for email marketing and helped with weekly newsletters via email through Constant Contact. Created and updated various marketing pieces. Promoted and main point of contact for member marketing strategiesNext Generation Leadership Project Manager – Responsible for new members and liaison to the ChamberWebsite Management – Maintain and update all content on the Chamber website by maintaining the CRM database. Created and maintained event pages for the golf outing and Chamber programmingProject Leader – Oversee the registration of members and guests for Chamber eventsManagement - Trained staff person for similar role at another Chamber. Assisted in managing summer internClient Relations – Cultivated strong relationships with member businesses and employees to understand the needs for future programming Event Management – Coordinate and schedule ribbon cutting ceremonies and conference room rentals Helped to organize networking and education programs to be held at the Chamber and various member business locations Social Media – Increased social media presence by posting photos from events and adding events on Facebook Networking - Regularly attended professional networking events such as Business After 5, Annual Golf Outing, Annual Dinner, Waukesha County Business Connections, Next Generation Leadership educational programs and socials Show less

· Answered, screened and directed inbound phone calls · Received and assisted clients and escorted them to correct destinations offices, rooms or meeting rooms· Performed general secretarial duties, including – meeting scheduling, appointment set up, mailing and filing· Took verbal and written messages and transmitted them to exact person/destination· Received and sorted email and electronic deliveries · Accepted letters and packages delivered to the front desk and… Show more · Answered, screened and directed inbound phone calls · Received and assisted clients and escorted them to correct destinations offices, rooms or meeting rooms· Performed general secretarial duties, including – meeting scheduling, appointment set up, mailing and filing· Took verbal and written messages and transmitted them to exact person/destination· Received and sorted email and electronic deliveries · Accepted letters and packages delivered to the front desk and distributed to appropriate staff. Handled general requests for information and data· Interacted well with the public· Handled delicate situations, such as – customer requests, special needs and complaints· Performed basic customer service functions. Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures· Maintained a neat, tidy and pleasant appearance of the reception area Show less

· Proof read purchase orders· Worked on various projects for sales department, such as – using excel to create spreadsheets to organize manufacturing parts for machines· Used excel and word to create spreadsheets to organize contact information· Update system with current customer contacts· Prepare labels for shipping · Filed purchase orders daily