• Built operational policies and procedures for recruiting, onboarding, training, customer satisfaction, and marketing• Recruit employees across multiple platforms through passive and active recruiting strategies• Develop and maintain employee policies and procedures • Collaborate with health & benefits companies to create a benefits package that supports my employees and their needs• Built and maintain an onboarding/training program to hire new employees and educate them on the skills necessary for their roles• Create a transparent, authentic, and positive client experience that leads to customer satisfaction• Lead 1 supervisor, 30 employees, and 20 clients• Design and create social media content and advertisements• Work with a small team of 1-3 members to design and create all marketing collateral and the company website• Research and implement web-based platforms that will benefit daily operations including Notion, ClearCare, Checkr, Paychex, DocuSign, Indeed, CRM systems, and more• Evaluate daily operations and implement changes that will help enhance customer and employee satisfaction and streamline the procedures for office staff

- Trained and led a team of 3-7 members on the daily operations of the coffee shop and cafe including barista skills, cook skills, cleaning, POS system, and customer experience- Provided a fun and welcoming customer experience that led to several repeat customers- Built rapport with customers that led to several daily "regulars" and raving compliments- Managed inventory, supply ordering, staffing, and menu changes- Reviewed and oversaw the POS system including daily, weekly, and monthly sales and costs

- Created and Facilitated Programs for the Chinese National Men's and Women's Freestyle Skiing & Snowboarding team, Men's and Women's Cross Country Skiing team, and Men's and Women's Rowing team- Despite a language barrier, used my verbal and nonverbal communication skills to build rapport with my athletes to be a positive and influential coach- Created programs for athletes ranging from 8-32 years old and varying environments with fully equipped weight rooms to no equipment- Wrote and analyzed data in weekly and monthly reports

- Used my verbal and nonverbal communication skills to learn, understand, and build positive relationships with all of my athletes- Analyzed and adjusted my programming based on athlete injury, team practices, or overall team morale to maintain a positive and healthy mindset - Created and Facilitated Programs for Men's Tennis, Women's Tennis, and Women's Dive- Assisted with Football, Women's Soccer, and Women's Basketball

Taught over 70 group and private lessonsSupervised patrons

Appointed Captain of the 2015-2016 season with the main responsibility of fitness and nutritionDesigned and customized the land conditioning program with an emphasis in core, power, and injury prevention for varsity rowersDeveloped and led daily warm up before practice

Gathered and prepared all meetings for the ASI Government officeCalculated and processed check requestsPlanned and designed 3 social events for the ASI Government officeEdited and upheld ASI Government websiteEfficiently used Microsoft and Adobe programs to help plan events, organize meetings, process daily requests, and create applications

Supervised and oversaw all pool programs, employees, and patronsCoordinated staff and program schedulesCalculated the daily and monthly financesTaught over 380 group and 320 private lessons