Kayley Thompson Email and Phone Number

At studio kids Early Learning center I am lead teacher who brings warmth & patience to many wonderful students. Being lead teacher in creating and implementing lesson plans for various subjects, managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe and respectful learning environment, collaborated with other assistant teachers to develop engaging educational materials and resources, assisted in the preparation of classroom materials such as worksheets, visual aids, and instructional displays, communicated regularly with parents regarding student performance, behavior issues, and upcoming events or projects, collaborated with the lead teacher on curriculum planning based on state standards, assisted with the supervision of outdoor recess activities while ensuring student safety at all times, encouraged creativity among students through art projects, storytelling, or imaginative play, supported lead teacher in maintaining an organized classroom environment conducive to effective teaching and learning

At select medical I was responsible for resolving billing inquiries and disputes from patients, insurance companies, and healthcare providers, keeping accurate records of all communication with patients regarding their accounts, assisted patients with setting up payment plans or applying for financial assistance programs, maintained a high level of accuracy in data entry, ensuring that all patient information was entered correctly into the system, managed a high volume of incoming calls from patients regarding their account balances and payment options, participated in ongoing training sessions to stay updated on changes in healthcare regulations and reimbursement guidelines, worked closely with medical providers to obtain necessary documentation for claim submission.

As a server I demonstrated exceptional multitasking skills during peak hours, communicated with kitchen staff to ensure timely delivery of food orders to customers, provided recommendations on menu items based on customer preferences or dietary restrictions, cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies, handled cash transactions accurately using POS system while maintaining a balanced cash drawer, adhered to all food safety regulations to ensure the health and well-being of customers, communicated with team members to coordinate table assignments for efficient seating arrangements, resolved customer complaints or concerns professionally to ensure a positive experience, assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

Being a call representative I handled a high volume of inbound customer calls, provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction, demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers, resolved billing discrepancies efficiently by working closely with the finance department, maintained confidentiality of sensitive customer information according to established data protection guidelines, collaborated with team members to share best practices and improve overall call center performance, maintained a positive attitude during challenging interactions with difficult or demanding customers, memorized dental codes, familiar with insurances.