Developed and leads an international team to improve the adoption, utilization and retention of software for over 1,100 users by streamlining product usage and securityServed as a Project Manager on the Service Delivery Team to tailor and manage bespoke rollout plans capable of scaling rapid adoption across the largest accounting firms in AustraliaFacilitated change management by establishing trusted advisor relationships with national and global accounts to grow Intuit’s footprint around the worldDemonstrated ability to flex and adapt to solve unique customer needs, cross-collaborating with sales, operations and product development teams to deliver on a scalable and efficient usage of SAAS software in the most competitive global marketManaged volunteering opportunities for Intuit staff, improving the community and employee retention

"2016 Lexmark ANZ New Employee of the Year"Managed Salesforce.com as the ANZ administrator, enabling Lexmark management to run reports and analyze sales activity dataCollaborated closely with sales team in analyzing data regarding sales forecast, planning, marketing campaign success, financial outlook, inventory level and other demand/supply dataCompiled quarterly business review presentations for Channel partners to outline target attainment and marketing strategyOwned weekly and monthly reporting on delivery and back order, as well as assisted with procurement process, including order entry, processing, delivery strategy and product shipment Worked with internal functions and partners in ensuring high level efficiency and customer satisfaction in designing and optimizing customer operations model, including payment, order processing and delivery, etc.Managed market development funds and activities for Channel partners and nationwide distributors to grow sales and brand awareness Directed contract progression and administration to ensure best practice for both internal and external functions

A customer service leader, consistently topping (rank 5 or above) satisfaction rankings across 400+ international locationsAssisted in organising and participating in community engagement activities such as UberAssist, UberUmpire and moreDemonstrated world-class customer service to active and prospective drivers, counselling them on how to boost rider satisfaction, ensure safety, maximise profits and manage the applicationUtilised Zendesk to review quality concerns and completed document compliance via Excel spreadsheets and Google DocsDeveloped best practices for problem-solving to address technical issues for active partner drivers and onboarding of new partners through verbal presentations, enhancing success for partnersCoordinated troubleshooting for end users to increase adoption and retention

Built team of 30 Representatives to 60 nationwide Representatives through individualized coaching, lead generation and tactics for meeting sales targetsStrategized with management in designing marketing plans, communicating regularly with industry professionals both domestic and internationalServed as a brand advocate for Hazel & Deene at fairs, markets and networking events to build brand recognition and boost salesEagerly accepted the opportunity to work in every aspect of running a small business startup, from editing web and print materials to extensive administrative duties, utilizing Microsoft Office programs

Managed online brand via directing site-based and newsletter campaign deals Refined the high attention to detail necessary to design seamless travel experiences from flight itineraries and international visas to reservations for local activities and eventsFormulated resolution steps in finding solutions for potential international travel clientele Resolved high-profile customer service issues in person, over the phone and via email regarding travel-related questions, concerns and curiosities

Greeted guests and developed relationships in order to build trust and increase upsellsDetermined specific client needs and applied customer service tactics to fit those requirements and create a positive customer experience