• Led client meetings and effectively resolved end-user troubleshooting issues.• Collaborated within project teams to accomplish project objectives.• Analyzed and resolved over 600 End User Compute (EUC) issues.• Prepared 60,000+ Active Directory security groups for identity governance automation (IGA).• Utilized PowerShell for AD security group updates, object inventory collection, and metadata management.• Leveraged RSAT tools for enhanced Active Directory analysis.• Identified unlinked and orphaned Group Policy Objects (GPOs) for optimization.• Managed Excel sheets for group creation, updates, and deletions, improving client visibility and usability.• Conducted direct client meetings to assist with group ownership updates.• Provided leadership and support to internal team members.• Contributed to team efforts in DLP, Architecture Designs, Email, and Symantec Endpoint Protection.• Assisted in policy migration using the MAMDI v2 assistant.• Created custom policies through Microsoft Purview.• Led endpoint policy migration using MAMDI in the absence of the endpoint lead.• Proactively addressed unexpected challenges to ensure project timelines were met.

Use Problem-solving and customer service skills to conduct functionality tests to determine the best solution to repair laptops, phones, gaming systems, drones, and watches.• Troubleshoot & diagnose issues with mobile phones• Replace parts &/or perform software updates• Repair devices and restore them to full functionality

Developed a firm grasp of configuring and troubleshooting issues related to modern Windows and Mac OS X operating systems. Knowledge of configuration, operations and troubleshooting processes in the OS; usability and troubleshooting of productivity applications such as MS Office, Web applications, and processes related to web browsers; basic but firm understanding of networking configuration as it relates to the workstation/end user environment; and network and local printer setup, configuration, and troubleshooting. Developed the ability to understand and carry out instructions with limited supervision; the aptitude for learning new processes quickly; and the willingness to perform any reasonable task request.