Nickol Global Solutions (NGS) provides a wide range of management consulting and advisory services designed to fortify stakeholder capacity and effectiveness, including in public institutions, civil society organizations, and private sector firms. In the U.S. and overseas, NGS helps public and private sector clients assess and develop capacity; optimize performance and quality; enhance transparency and accountability; engage stakeholders; measure success; and communicate about their work—all with the aim of advancing development objectives even in the most complex operating environments. Our services include: * Strategic Planning and Performance Management* Outreach and Communications* Research and Analysis* Organizational Development* Stakeholder Engagement* Capacity Development* Institutional Support and Staff Augmentation* Project Design* Program Management and Implementation* Monitoring, Evaluation and Learning

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Oversaw the Operations Division at Dexis Consulting Group, one of the fastest growing businesses in the international development and staffing arena. Specific responsibilities include:* Managed revenue and profitability for Dexis'​ technical practice areas* Ensure the highest levels of customer satisfaction possible, while also promoting staff morale and professional learning* Working alongside practice directors, set strategic direction for practice areas that contributed to Dexis' aggressive levels of growth* Oversaw Dexis' ISO-9001 certification, including enhancement of Quality Management System and surveillance audits

Established and built Dexis’ practice in the area of mission and institutional support (MIS) through bilateral and multilateral funding sources. Special focus on USAID and U.S. Department of State. Within this objective, I was responsible for:• IQC Management, including management of the Support That Augments Rapid Transition (START) IQC with USAID/Office of Transition Initiatives;• Bids and Proposals in the MIS practice area, including developing opportunity pipeline, overseeing effective preparation before RFP release, hiring consultant(s) as necessary to provide subject matter expertise, meeting with partners and USG representatives, and overseeing proposal process and ensuring responsiveness; and• Managing Task Order Activities, including all contracts awarded under the MIS practice area.

• Served as lead consultant on a contract within the EGAT Bureau’s Program Analysis, Implementation, Communications and Outreach (PAICO) Office. Interfaced on a daily basis with PAICO staff and technical teams to identify Bureau weaknesses in knowledge management/knowledge sharing. • With the Bureau’s Activity Approval Document (AAD) clearance process identified as a significant weakness, developed with team members a GoogleDocs-based system for tracking and recording AADs in the approval process. New system allows real-time access to information on where individual AADs are in clearance process, as well as the ability to report out on key criteria such as number of AADs in clearance process, requested budgets, office-level details, etc. • Also served as lead contact for new Bureau-wide Procedures Manual, which captures Bureau-specific standard operating procedures and guidance for all direct and non-direct hires. Through interviews with staff, my team developed a highly detailed list of topics to be included, and – working with relevant EGAT staff – is currently developing guidance and SOPs each topic area. Manual was developed as a GoogleSite, with multiple GoogleDocs serving as back-end, which allows for multiple process owners and easy maintenance.

From Casals HQ, managed USAID/OTI Task Order in southern Africa, including development and review of all program deliverables; budget formulation and monitoring; evaluation of program implementation and progress; and oversight of two senior-level expat field staffDeveloped program design and strategyServed as Capture Manager and/or Technical writer for select capture effortsSupported other business development efforts, particularly in post-conflict or transitional areas

• Provides technical guidance for Casals’ proposals and current program portfolio. Supports the firm’s business development initiatives by conceptualizing proposal approaches, including issue research, staffing, implementation, monitoring and evaluation (M&E) plans, management plans, past performance and project start-up strategies. Writes substantial sections of technical proposals.• Intimately involved with project design and writing for more than two dozen project proposals and IQCs, mostly in the areas of democracy and governance and post-conflict transitions. Writes technical proposals for USAID, MCC and UNDP programs throughout the developing world. • Co-led a pre-proposal intelligence team to Lima, Peru to design Casals’ proposed approach for an MCC-funded, USAID-implemented project to carry out activities under the Peru Threshold Country Program focused on anticorruption. Met with government officials from several branches to determine substance of program, including precise needs of GOP agencies and potential obstacles to implementation. Identified and interviewed qualified personnel as part of Casals’ proposed staff. Based on intelligence gathered, recommended results-oriented activities to achieve desired outcomes, developed timelines for project deliverables and established performance management indicators. Wrote sections of firm’s technical proposal.• As a writer and editor, supported the quarterly reporting requirement of Casals’ Central America and Mexico (CAM) Anticorruption, Transparency, and Accountability Program. • Provided support to the firm’s subcontract with the U.S. Broadcasting Board of Governors (BBG), a project which provides quantitative and qualitative research on Cuba for the Office of Cuban Broadcasting (OCB).

Provided writing, technical and strategic guidance to a handful of organizations, including inter-governmental and non-profit organizations, as well as USG contractors.

• Managed and provided backstopping support, including M&E, reporting and budget development, to Casals’ USAID-funded democracy and governance programs in Colombia, Mexico and Bolivia. • Conducted short-term field assignment in Bogotá to assist project COP in writing project work plan.• Provided technical guidance and support on the development of proposals under IQC Task Orders and other USAID proposal requests. • Collaborated with senior staff members to create a field operations manual to assist in start-up and day-to-day activities of Casals field offices.

• Developed and oversaw several international initiatives that aimed to create dialogue among business, labor, academia and public sector organizations, as well as to promote independent research on major economic and social problems facing the United States. Select accomplishments include:• Designed and directed a $424,000 program, funded through a USAID Cooperative Agreement, to promote best business practices and the rights of workers in Cuba’s foreign investment sector. Devised, formed and facilitated a Cuba Working Group, comprised of a broad coalition of international Cuba experts with frequently opposing views on private sector engagement in Cuba. Spoke at public and private forums on Cuba and U.S.-Cuba policy. Organized public and private forums, and wrote extensively on the situation of workers in Cuba’s foreign investment sector, striving to create a balance between many perspectives on the issue. Met with business, labor and government leaders throughout Europe and North America to understand and synthesize varied perspectives. Responsible for establishing and achieving project indicators, ensuring compliance with contractual requirements, and developing and maintaining a project budget. Established timeline and indicators to determine project’s relative success, and regularly reported on progress toward their achievement.• Directed the North American Committee (NAC), a membership organization of Mexican, Canadian and U.S. leaders in business, labor and civil society. Oversaw all membership activities and worked with country leaders to develop the NAC’s substantive agenda.• Directed NPA’s programs on “Growth and Equity in Peru” and “The Policy Challenge of Global Warming,” as well as resulting publications.

Elected by the Board of the National Collegiate Conference Association (NCCA) as the Secretary-General of the 2001 NMUN Conference, I was tasked to undertake the following:• Oversaw all technical and administrative aspects of the 2001 NMUN Conference, which annually attracts 3,000 students from five continents. Duties included design of the substantive program, which simulated 24 UN committees and inter-governmental organizations; hotel negotiations; country and NGO assignments for each school delegation; the high-level speaker program; and all contact with the United Nations. • Trained nearly 100 staff volunteers in procedural protocols for committee and conference operations, mediation and dispute resolution, and requirements for staff conduct.

• Conducted a feasibility study that explored the possibility of establishing a micro-credit lending institution for the extremely poor in Mexico City, an urban setting that was quite different from Grameen’s typical rural micro-credit model. Researched and analyzed government statistics, data from established micro-finance institutions in Mexico City, discussions with poverty measurement experts and the history of Grameen-style peer lending to develop a poverty measurement scale that was appropriate for urban micro-entrepreneurs in Mexico City.

• Worked with key leaders to develop current and relevant technical agendas for custom programs covering industry-related issues and government initiatives in Latin America. Negotiated arrangements with conference facilities.

• Primarily responsible for designing, coordinating and facilitating educational seminars on UN-related topics and international issues for the constituency of the Presbyterian Church (USA). Arranged more than 30 seminars and briefings per year, ranging from half-day meetings to three-week college courses. Co-led a two-week study tour to UN agencies and NGOs in Geneva. Spearheaded a peacemaking mission to Cuba in February 1997, where delegation met with the Presbyterian Church in Cuba, the Cuban Council of Churches, and other faith-based organizations on the island.• Monitored, analyzed and spoke on human rights and social development issues at the UN, notably those concerning Latin America, to serve as a resource for church constituency. • Published articles and background papers for various resources (with circulation up to 35,000).