• Optimized communication between the CEO and managers.• Enhanced strategic documentation, drafting, proofreading, and editing critical company documents, which improved clarity and alignment across the organization.• Led special projects like The Leadership Program and Culture Change initiatives, which increased Core Values implementation scores by 20% and improved workplace culture.• Conducted 06 internal training sessions for managers and company-wide, enhancing leadership, transparency, and ownership.• Produced data-driven reports, enabling the CEO to make informed strategic decisions.

• Managed a portfolio of 5 large accounts, accounting for approximately 70% of total revenue annually through effective client engagement, upselling strategies, and fostering long-term client relationships.• Collaborated closely with internal teams, including Sales, Coaching, and Finance, to ensure seamless service delivery and enhance customer satisfaction.

• Conducted quarterly internal training on leadership, contributing to the improvement of employees' performance.• Conducted performance reviews for employees every 06 months or when needed.• Collaborated with the operations sales and customer support teams to redesign workflows, leading to an improvement in workflow efficiency and enhancement in customer satisfaction.

1. Project Management• Developed a detailed plan to open an offline store from scratch, including market research, interior design, stocks, house renting, and recruiting.• Trained 05 new executives and managed their proficiency in a cross-functional team with different and overlapping responsibilities.• Developed presentations and reports to communicate findings and recommendations to the CEO.2. Assistant to CEO:• Conducted research on diverse fields by requirements, including science, industry trends, customer persona, legal, etc.• Collaborated with the outsourced accountants to fulfill the company's tax obligations (issued VAT invoices, prepared and filed tax returns, etc.)• Communicated with employees on behalf of the CEO, including doing performance reviews every 06 months or when needed, receiving reports, and giving feedback.• Handled arising legal issues (prepared contracts with employees, customers, and partners; worked with government agencies such as social insurance agencies, tax authorities, etc.)