Kaylon Jackson Email & Phone Number

Kilgore, Texas, United States

• Diagnosing and resolving hardware and software problems faced by employees.• Ensuring timely resolution of technical issues to minimize disruptions.• Installing, configuring, maintaining, and distributing computer equipment (such as desktops, laptops, printers, and peripherals).• Keeping software and security patches up to date.• Providing assistance and guidance to users regarding technology-related queries.• Assisting with software installations and updates.•… Show more • Diagnosing and resolving hardware and software problems faced by employees.• Ensuring timely resolution of technical issues to minimize disruptions.• Installing, configuring, maintaining, and distributing computer equipment (such as desktops, laptops, printers, and peripherals).• Keeping software and security patches up to date.• Providing assistance and guidance to users regarding technology-related queries.• Assisting with software installations and updates.• Maintaining an accurate inventory of computer assets (hardware and software).• Tracking equipment and licenses.• Troubleshooting network connectivity issues.• Assisting with network-related tasks.• Documenting procedures, troubleshooting steps, and solutions.• Preparing reports related to IT incidents and resolutions Show less

Kilgore, Texas, United States

• Administer user accounts and access permissions using Active Directory for students, teachers, and staff across two campuses• Troubleshoot and resolve authentication and access issues to network resources• Collaborate with IT personnel and departments to ensure uniformity and efficacy in user management procedures• Perform diagnostics and repairs on hardware and software issues affecting campus computers, including desktops, laptops, and peripherals• Resolve network… Show more • Administer user accounts and access permissions using Active Directory for students, teachers, and staff across two campuses• Troubleshoot and resolve authentication and access issues to network resources• Collaborate with IT personnel and departments to ensure uniformity and efficacy in user management procedures• Perform diagnostics and repairs on hardware and software issues affecting campus computers, including desktops, laptops, and peripherals• Resolve network connectivity issues for computers and peripheral devices• Manage and maintain network infrastructure, including servers, switches, IDF's, and MDF's across both campuses• Deploy and maintain software applications, updates, and patches on school computers• Manage inventory and procurement of spare parts and equipment for timely repairs and replacements• Deliver efficient technical support to students, teachers, and staff for prompt resolution of IT-related concerns• Collaborate with vendors and service providers to facilitate warranty repairs, support services, and specialized integrations as required Show less

• Provide comprehensive IT support to ensure seamless operation of computers, peripherals, and network infrastructure across the organization.• Conduct regular maintenance and troubleshooting of desktops, laptops, printers, and network devices to minimize downtime and optimize performance.• Configure and manage DNS settings and switch configurations to maintain a robust and efficient network environment.• Oversee firewall management to fortify network security and safeguard against… Show more • Provide comprehensive IT support to ensure seamless operation of computers, peripherals, and network infrastructure across the organization.• Conduct regular maintenance and troubleshooting of desktops, laptops, printers, and network devices to minimize downtime and optimize performance.• Configure and manage DNS settings and switch configurations to maintain a robust and efficient network environment.• Oversee firewall management to fortify network security and safeguard against potential threats and vulnerabilities.• Develop and deploy software solutions for Arduino devices and associated peripherals, enhancing automation and operational efficiency across diverse processes.• Collaborate in the setup and configuration of projectors and audio-visual equipment for presentations and meetings, ensuring flawless functionality.• Utilize Active Directory for user account management, access control, and group policy administration, streamlining IT operations and ensuring compliance with organizational standards.• Maintain meticulous documentation of IT procedures, facilitating efficient support processes and ensuring consistency in operations.• Stay abreast of emerging technologies and industry trends to deliver innovative solutions and maintain the company's IT infrastructure at the forefront of technological advancements.• Enforce stringent compliance with data security protocols and best practices to uphold the confidentiality, integrity, and availability of sensitive information assets. Show less

Bachelor'S Degree, Business Management Information Systems

Associate'S Degree, Business Administration And Management, General