Kaylynn Cox Email & Phone Number

Valley Ranch

Lewisville, Texas, United States

• Total Units: 192
• Recruit, lead, motivate, and develop a high performing and diverse staff.
• Prepare, executed and truly owned the property’s operational budget.
• Utilize an online accounting system to generate and review reports to ensure property is within budgeted expectations and made recommendations for cost savings and revenue generating opportunities.
• Oversaw customer collections and implemented all legal proceedings when necessary
• Ensured budgeted occupancy levels of 97.4% minimum, typically hitting 98% on a regular basis.

Weatherford, Texas, United States

• Total Units: 192
• Responsible for all leasing and file submission at an affordable housing/tax credit/Section 8 property.
• Performed weekly marketing to gain foot traffic and exposure for all available units.
• Responsible for completing the monthly property accounting pre-close and closeout as needed.
• Kept all resident files in 100% compliance with local and state regulations for LIHTC/Housing Choice Voucher Programs
• Maintained occupancy levels at 100% on a consistent basis.

Lubbock, Texas, United States

Responsible for all marketing and social media management for the propertyBrought the pre-leased units from 52% up to 100% in a 2 mth time framePreformed final walk through of apartments and assessed charged for final move out statementsOver saw and performed all aspects of a typical annual turn in student housing in a 2 week time frame. Created and.

Dallas/Ft. Worth

Lubbock, Texas, United States

Coppell, Texas

Responsible for the creation and management of all major social media outlets such as Facebook, Twitter, Instagram & You tube.Content development on a daily/weekly basis.Reviewed/monitored the social media analytics & reporting on a daily/weekly basis.Gave social insight & strategy to CEO as needed.

Dallas, TX

Dallas, Texas

• Monitor all residential retention on lease renewals at
• Displayed the highest level of customer service satisfaction in person or over the phone to current residences and newin resolving any issues before they got escalated to upper management.
• Follow up with residents to ensure completion of work order request on maintenance issues in the units.
• Retained a renewal rate at 75% percent, industry standards were 65%.
• Perform pre-close and close out for the property including conducting walk through of units to inspectdamage on properties.
• Contacted residence on any damages that were discovered and collected any outstanding balances and fees.

Plano, Texas

• Units: 400
• Monitor all residential accounting activity from move ins, evictions, and move outs.
• Kept delinquency is kept below 5%
• Perform pre-close and close out for the property
• Post deposits in the bank and in Yardi
• Responsible for all move-in related tasks such as making sure all demographic information and lease charges are set up correctly