Kaylynn Cox Email & Phone Number

Valley Ranch

Lewisville, Texas, United States

Total Units: 192• Recruit, lead, motivate, and develop a high performing and diverse staff. • Prepare, executed and truly owned the property’s operational budget.• Utilize an online accounting system to generate and review reports to ensure property is within budgeted expectations and made recommendations for cost savings and revenue generating opportunities.• Oversaw customer collections and implemented all legal proceedings when necessary• Ensured budgeted occupancy levels of 97.4% minimum, typically hitting 98% on a regular basis.• Prepared and executed annual/quarterly property inspections for unit interiors & building exteriors • Gather and follow up on all verifications of income, as required for LIHTC/Section 8 Choice Voucher programs.• Walk units to prepare for state required inspections.• Implemented effective marketing programs per branding and marketing standards.• Increase resident satisfaction through lease renewal strategies and resident retention plans.• Created and executed all LIHTC annual recertifications and lease renewals within 120 day of their due date.• Completed monthly accounting closing for property along with monthly/quarterly variance reports

Weatherford, Texas, United States

Total Units: 192• Responsible for all leasing and file submission at an affordable housing/tax credit/Section 8 property. • Performed weekly marketing to gain foot traffic and exposure for all available units.• Responsible for completing the monthly property accounting pre-close and closeout as needed.• Kept all resident files in 100% compliance with local and state regulations for LIHTC/Housing Choice Voucher Programs • Maintained occupancy levels at 100% on a consistent basis. • Collected and posted rent and past due amounts to resident ledgers• Maintained a daily effort to collect on any past due balances from residents by sending out balance due/30 NTV or filing eviction as needed. • Worked with programs such as Yardi, Nexus Payables, Radix, Voyager Plus and Rent Café/Site Manager• Created a positive one on one relationships with vendors to aid in the coordination of various property renovations. • Worked in coordination with the maintenance team and our vendors to execute our make ready board on a daily/weekly basis. • Preformed all move out procedures such as walking apartments, creating a detailed report for all damages and chargebacks, creating a move out statement for the former resident and writing off any necessary charges.

Lubbock, Texas, United States

Responsible for all marketing and social media management for the propertyBrought the pre-leased units from 52% up to 100% in a 2 mth time framePreformed final walk through of apartments and assessed charged for final move out statementsOver saw and performed all aspects of a typical annual turn in student housing in a 2 week time frame. Created and executed daily resident activities and giveaways for resident retention and community building.

Dallas/Ft. Worth

Lubbock, Texas, United States

Coppell, Texas

Responsible for the creation and management of all major social media outlets such as Facebook, Twitter, Instagram & You tube.Content development on a daily/weekly basis.Reviewed/monitored the social media analytics & reporting on a daily/weekly basis.Gave social insight & strategy to CEO as needed.

Dallas, Tx

Dallas, Texas

● Monitor all residential retention on lease renewals at● Displayed the highest level of customer service satisfaction in person or over the phone to current residences and newin resolving any issues before they got escalated to upper management.● Follow up with residents to ensure completion of work order request on maintenance issues in the units.● Retained a renewal rate at 75% percent, industry standards were 65%.● Perform pre-close and close out for the property including conducting walk through of units to inspectdamage on properties.● Contacted residence on any damages that were discovered and collected any outstanding balances and fees.● Performed accounting duties such as balancing properties financial books on a month to month basis,made check deposits, settled any collection accounts and other administrative duties.● Responsible for all move-in move out related tasks such as making sure all demographic informationand lease charges are set up correctly.● Attended court for any and all eviction processes on behalf of my company.● Generate renewal offers and discuss other options with residents● Acting manager when the community manager is absent● Collected rent and any other payments due to property from fine or violations in a timely manager.● Edited and maintained lease files for any missing or necessary document.

Plano, Texas

Units: 400• Monitor all residential accounting activity from move ins, evictions, and move outs.• Kept delinquency is kept below 5%• Perform pre-close and close out for the property• Post deposits in the bank and in Yardi• Responsible for all move-in related tasks such as making sure all demographic information and lease charges are set up correctly• Responsible for all move-out tasks including walking apartments, creating statements and collecting balances• Handle collections and maintain payment plans with past residents• Generate renewal offer letters from Yieldstar and discuss renewal options with residents• Enter all renewals into Yardi with the correct lease charges• Am acting manager when the community manager is absent• Coordinate make-readies with maintenance and schedule vendors• Maintain relationships with vendors and concierge service team