Kaylyn Nowack Email & Phone Number

Independence, Missouri, United States

• Responsible for organizing and managing the schedules of multiple therapists.• Offer a high level of customer service through in-person interaction, phone conversation, and email.• Gather and organize information on new referrals, including intake paperwork for new referrals to meet insurance and company standards.• Verify benefits and confirm information on new patients from referral sources.• Request authorization from doctors, case managers and adjusters, for worker’s compensation claims.• Contact and schedule patients based on their prescriptions.• Create patient charts with appropriate information and paperwork.

Kansas City, Missouri, United States

• Responsible for patient information intake, organization and contact.• Verified insurance and submitted pre-authorization requests when necessary.• Completed chart note, prescription, and brace type review to insure all paperwork details meet insurance standards.• Created patient profiles and delivery paperwork in billing system.• Coordinated and completed patient scheduling for efficient fitting and delivery times.• Created service requests for patient and facility equipment issues and order requests, including tracking and email notification of shipment and delivery time and dates.

Columbia, Missouri, United States

• Completed transactions with multiple accounts.• Balanced currency in drawers and vault and filled the ATM.• Assisted in organization of documents.• Conducted new employee training.

Columbia, Missouri, United States

• Managed customer experience within the Green Meadows location• Assisted with product development and employee training• Assisted with Marketing, Advertisement and presentation consultation• Promoted recruitment and talent development• Maintained office supplies and completed ordering

Master Of Arts - Ma, Psychology

Sports and Performance Psychology -Uses knowledge to address performance and well-being of athletes, developmental and social aspects.

Bach, General Studies

Sports Medicine And Athletic Training

Activities and Societies: Member of the Athletic Training Student Association and Alpha Sigma Alpha sorority.