Kay Mercado Email & Phone Number

California, United States

Alameda, California, US

Boston, MA, US

Led and supported internal UX teams, including product design, content strategy and user research, enhancing online self-service experiences for software engineers and the broader Liberty Mutual employee population.Developed strong relationships with product and engineering leaders, actively sought collaboration opportunities to integrate a product mindset.

Menlo Park, CA, US

• Established product design standards, best practices, and design frameworks to support a consistent operating model across all teams delivering employee experiences that didn't originally exist internally.Successfully.
• Identified and collaborated with key partners across the enterprise to make this redesign overhaul happen – this effort required continuous cross-collaboration.
• Initially started with a pilot focused on return-to-office to validate the feasibility of effort and talent needed.
• Responsible for hiring the product design team that led the successful redesign of this high-profile effort.
• Proved the importance of product design, UX research, and content design working as a unit to achieve a truly employee-centric experience.
• Demonstrated the value of UX research, proper UX planning, and getting continuous feedback from target users.

Walnut Creek, CA, US

Established a UX Digital Strategy for the company, which played a major role in the success of the digital transformation. Recruited talent, and built the company's first UX Design + Research team, best practices and processes from the ground up. UX Design, Research and Content Design reported directly to me.Enabled the strategy, design, delivery, and.

Oakland, California, US

• Created KP's first Mobile Design Pattern Library to ensure consistency and compliance of the KP Brand across iOS and Android.Defined the UI/UX certification process of all native mobile apps produced for KP prior to.
• Book an appointment with a healthcare provider
• Send a direct message for direct communications to a healthcare provider
• Refill a prescription and pick up at a pharmacy or receive it by mail
• Find a KP facility, hospital, and/or medical center

Oakland, California, US

Led all UX Design efforts for health and medical innovations focused on mobile experiences on smartphone and tablet form factors.Defined all creative design, branding, information architecture, scenarios, workflows, interaction design, high-fidelity wire-framing, and UI development implementation within a rapid prototyping environment. Collaborated closely.

Oakland, California, US

Supported the member/patient and broker experiences.Design lead/UI Architect for the migration of kp.org to IBM Websphere portal.Defined UI standards, style guides, design best practices, and influenced the way design and engineering collaborated.Collaborated daily with enterprise architects, software developers, product management, user research, and the.

Oakland, California, US

Supported employee experiences — numerous intranet websites, and web applications.Design lead for the first version of the KP Intranet Style guide and standard downloadable templates.Responsible for end to end design process from wire-framing, iteration to final visual design.