Legal Systems Administrator
Current• Manage external vendor(s) including contract and fee negotiation, service instructions, performance standards, staffing, development of customized solutions, and system upgrades.• Manage business unit/department implementation of system(s) including planning, scheduling, configuration, testing, training, report development, and user set up.• Collaborate with corporate and division leadership to maximize system benefits through increased utilization, reporting, and/or customized solutions. • Manage projects designed to enhance system benefits. Undertakes research and/or evaluation of projects as assigned, providing formal documentation of findings and conclusions.• Chair cross functional workgroups assigned to develop and implement strategies for improved business processes through optimized system utilization.• Oversee all support and problem management activities, provides support and guides users in problem resolution. Facilitates resolution with IT operations, vendor, and business units. • Drive the development, implementation, education and maintenance of all policies, procedures, and standards pertaining to assigned services.• Analyze, develop, and present corporate or business unit specific reporting.• Ensure that change management and defined security procedures are executed in accordance with enterprise policies and procedures.• Develop and administer SharePoint Site for division.• Create, update and maintain internal and external web information for the division.
