Created flows in Flow Builder to automate fundraising processes, reducing manual entry, increasing productivity and building stronger relationships with clients.Integrated payment processor IATS-Brickwork to reduce manual data entry.Integrated S-Docs Document Generation Tool with Salesforce.Trained technical and non-technical users on problem-solving best practices when using Flow Builder.

Implemented and customized a comprehensive CRM system to support a fast-growing company that almost doubled its sales in under one year.Managed CRM platform and provided day-to-day operational support for 10 users.Built strong relationships with internal stakeholders at all levels to improve the user experience, gather business requirements, perform analyses, provide recommendations, and resolve issues in a timely manner.Created and managed over 10 reports and dashboards for multiple stakeholders to increase transparency and facilitate decision making.Identified opportunities to drive efficiency by automating manual processes.Integrated marketing tool with third-party SMS Gateways.Assessed and improved data integrity through validation rules.Analyzed various operational solutions, including a telephone subscription.Initiated app development to serve the company's unique needs and processes.

Reported to the Senior Salesforce Administrator and supported the 50+ user company in day-to-day management of Salesforce, including user setup, troubleshooting, support, and system customization.Created, monitored and debugged workflows, processes and flows using automation tools such as Flow Builder and Process Builder.Created and customized reports and dashboards to serve various stakeholders.Optimized system performance by identifying unused and under-used reports, fields and dynamic dashboards for enhancement or elimination.Prepared data in Excel before migrating to Salesforce using Data Loader.Ensured accurate transfer of information from Tableau to Salesforce.Collaborated with technical and non-technical stakeholders on projects.Communicated with Salesforce support to identify and resolve issues.Monitored new releases, implemented fixes and proposed compatibility solutions.

Providing translation and interpretation services to a variety of organizations, including NYC Department of Education.

Supported the Patient Access Volunteer Development for LLS, the largest voluntary health organization dedicated to fighting blood cancer.Improved the accuracy and timeliness of the entry of patient services information into the LLS database system through the use of Salesforce.

Provided various support services to Groove With Me, a non-profit dance studio that offers free dance classes to girls in Harlem.Integrated Nonprofit Salesforce Success Pack with 3rd party applications, including Quickbooks, Outlook calendar, Google calendar, etc. using iPaaS.Configured the Salesforce platform to reduce duplication, improve user efficiency and increase reporting accuracy.Developed training materials and trained staff in Salesforce best practices.Identified areas for optimization and recommended enhancements.

- Managed week-long group tours of up to 40 individuals throughout Turkey as sole tour guide and leader.- Successfully executed hundreds of guided tours by taking full responsibility for the clients’ satisfaction; seamlessly implementing logistics; and anticipating and adapting to the needs of various stakeholders. - Effectively communicated with individuals of various backgrounds and language capabilities by distilling complex concepts into simple ideas and utilizing straightforward vocabulary.- Problem-solved traveler crises in real-time such as lost passports, sudden illness, forgotten property, and unexpected errors in itinerary. - Collaborated with team to coordinate logistics, support third-party vendors and budget itineraries.

- Initiated and completed tour package sales, including cross-selling and upselling to new and existing clients.

- Trained new sales representatives in sales processes, company policies and best practices. - Sold package tours and excursions to travelers, clearly communicating inclusions, exclusions, pricing and procedures. - Organized marketing materials for distribution.- Entered traveler data and coordinated airport transfers.- Resolved conflicts through effective communication between travelers and hotel managements and government authorities.