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Innovative Scrum Master with strong organizational skills, and the ability to perform complex (journey-level) support and technical program assistance under pressure throughout the life-cycle of each project. Exhibited an award winning ability to balance and complete multiple projects simultaneously while maintaining process improvement. Dependable and adept in creative problem solving solutions in order to maintain good customer relations. Strategic leader with excellent oral and written communication kills.Specialties: Project and Program Management, Business Analysis, Vendor and Contract Management, Deliverables Management, Tracking and Service Reporting, Project Control and Coordination, Resource Management, Executive Support, Administrative Management, Customer Service, Process Improvement, and Traffic Control.
Consultant For Eversoft Technologies Llc At Capgemini
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Scrum MasterConsultant For Eversoft Technologies Llc At Capgemini Nov 2023 - Present
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Scrum Master - Consultant For Type1 Diabetes Research FoundationKavyos Apr 2023 - Jun 2023Organize and facilitate agile activities and ceremonies such as, daily standup's, sprint reviews, retrospectives, sprints, release planning, and backlog refinement sessions. Coach and mentor all team members utilizing innovative techniques such as Team Building exercises and engaging retrospectives that produce quality inspect and adapt results. Help the team Identify and mitigate risks, impediments and blockers. Communicate progress with leaders across the organization to ensure transparency.
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Sr. Scrum Master / Agile Coach At AttInsight Global Oct 2021 - Sep 2022Atlanta, Georgia, Us -
Sr. Scrum Master/Agile Coach At Sandia National LabsEncantado Technical Solutions Apr 2021 - Oct 2021Albuquerque, New Mexico, UsProject Manager / Scrum Master for Cloud Computing - Private Cloud, DevOps, DevSecOps and the Network Mapping team. Currently filling in the Gap as IT PM/SM for ELSA Teams: Database Hosting, Web Hosting, App Hosting, Configuration Management Platforms, Cross Domain Solutions, Control - M, and Bare Metal Provisioning. -
Sr. Scrum Master At Sandia National LabsSaic May 2018 - Apr 2021Reston, Va, UsProject Manager for Cloud initiatives and Scrum Master for DSO, DevOps and Network Mapping teams.Servant leader specialized in helping good teams become great! I am a liaison between the product owner and the scrum team, listening to feedback, facilitating meetings, managing project milestones and keeping scrum team members focused and motivated. I have used JAZZ, JIRA, Rally, and GitLab. My goal is to continue growing solid scrum teams that deliver quality software on time. -
Scrum MasterNetspend Mar 2015 - Feb 2018Austin, Texas, UsCoached several delivery teams through a Waterfall transformation to Agile, while upgrading from manual to automation, as well as utilizing micro-services. Monitored Teams throughout the design and development of General Purpose Reload and PayCard products, including the IVR, lifecycle for print, interactive for web, and mobile apps. Help coordinate the development of creative materials and online user experience for cardholders as well as clients and vendors. • Strong interpersonal/communication skills with proven ability to escalate and remove impediments.• Facilitate and drive cross-team training of Agile values and principles.• Demonstrated team player, self-starter, and independent thinker.• Ability to adapt within a rapidly changing environment.• Utilize Agile principles, tools and techniques to coach successful teams.• Motivate individuals and teams to improve their abilities.• Provide transparent metrics - Burn up/Burn down/velocity/bugs – per Sprint as well as project Lifecycle -
Project Coordintator/Scrum MasterNetspend Mar 2014 - Mar 2015Austin, Texas, UsAssisted Senior Project Management Team with full design of front end development for General Purpose Reload and PayCard products, including the IVR, lifecycle for print, interactive for web, and mobile apps. Helped coordinate the development of creative materials and online user experience for cardholders as well as clients and vendors. • Maintained project documentation status reports, change orders, and post mortem reviews.• Monitored Projects from day to day, week to week, and phase to phase, and project to project.• Worked with cross functional teams, including user experience specialists, designers and developers.• Develop and sustain cooperative working relationships with immediate team members.• Positive attitude under pressure, outgoing, approachable and proactive.• Expert ability to influence and motivate others.• Served as day-to-day contact for specific project activities.• Assisted with multiple concurrent projects. -
Client Account Manager & Event Planner / CoordinatorDoor64 Feb 2013 - Sep 2013Austin, Tx, UsHelped plan and execute Calendar of events for Door64, Austin’s largest professional technology organization with over 30,000 members hosting career fairs, speaker series and happy hours for all levels of local technology companies. • Plan and manage Door64 happy hours in North, Downtown, and South Austin.• Locate and secure venues for Happy Hours / Career Fairs / Speaker Series.• Execute logistics regarding floor plan, setup, tear down, and catering.• Coordinate Technical seminars hosting local and national speakers.• Recruit and manage volunteers.• Gather all information for each project to achieve quality event integration for partner/client.• Develop strong relationships with clients through effective communication and account management.• Aid in development and editing of promotional materials for events.• Track and manage attendees utilizing Eventbrite.• Provide after event surveys to ascertain customer satisfaction, and quality assurance.• Responsible for pulling and reviewing data and analytics for clients using Door64’s internal systems.• Maintain life cycle of events, critical communications, and status reports utilizing Saleforce.• Propose new ideas to improve event integration, planning, and implementation. -
Assistant Project Manager - ContractorAt&T Jan 2011 - Dec 2011Dallas, Tx, UsProviding Project Management throughout the lifecycle of projects designed to deliver complex, high-end services offered by AT&T Wi-fi Services (AWS). Working closely with Senior Project/Project Managers to ensure assigned projects meet business objectives and established timelines.Coordinating NMD installations for Hilton Hotels throughout the U.S. Utilizing daily, weekly, and monthly metric reports. Scheduling install reservations with General Managers. Booking hotel rooms for technicians. Arranged the ordering and shipping of necessary equipment. Verified that shipment arrived on time for installation.Key Responsibilities20% - PLANNING60% - TRACKING/CONTROLLING PROJECTS20% - COMMUNICATING / MANAGING EXTERNAL RELATIONSHIPS -
Project CoordinatorAt&T Sep 2010 - Jan 2011Dallas, Tx, UsProject Coordinator – Digital Menu Board – Contractor (9/2010- 12/2010)AT&T Wi-Fi Services, Austin TXHelped coordinate installation of the Digital Menu Board for 15,000 McDonalds stores though out the US. This large scale project ended on time, and within budget, while delivering a high-level of customer satisfaction. • Researched alternate connectivity transport, providing installation status updates, and support.• Maintained and delivered individual and departmental goals set by professional business services management.• Interfaced with key corporate and individual owners to define scope of solution.• Provided status information to internal and external customers on a regular basis.• Delegated cross departmental tasks as appropriate to ensure timely resolution of escalations.• Communicated with the customer and Wayport teams to track and manage the progress and problems of each project.• Monitored and supported installations to meet our service level agreement commitments. -
Ad Production CoordinatorVillage Profile.Com Dec 2007 - Sep 2009Project Coordinator-Sales and ProductionCoordinated production of Community Guides, Chamber Directories, Atlas’s, Maps and other various chamber magazines produced throughout the U.S ·Simultaneously managed more than 85 projects representing up to 2,500 advertisers nationwide.·Supported 80 sales associates consecutively throughout the life cycle of each project.·Acquired and processed ad copy maintaining strict project deadlines.·Managed a virtual team to develop and implement new process improvement strategies.·Worked directly with ad designers in a very close team environment.·Escalated issues as needed to ensure timelines were met.·Meticulously loged and tracked critical customer correspondence of each account’s progress.·Obtained final approvals before print, maintaining a 100% approval rate.·Reviewed and edited each project before authorizing for production. -
RealtorRealty Executives Jan 1996 - Jan 2001Phoenix, Arizona, UsMarketed homes for sellers and assisted homebuyers with property purchase.Established client-based contacts through various marketing mediums.Compiled and completed sales contracts.Demonstrated excellent internal and external communications.Managed sale timelines and schedules resulting in strong closing skills.Maintained communications with clientele throughout the purchase and/or sale of a property, ensuring customer satisfaction, and creating referral business.
Kay Nissen Skills
Kay Nissen Education Details
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Colorado Technical UniversityBuiness & Marketing
Frequently Asked Questions about Kay Nissen
What company does Kay Nissen work for?
Kay Nissen works for Consultant For Eversoft Technologies Llc At Capgemini
What is Kay Nissen's role at the current company?
Kay Nissen's current role is Scrum Master - | CSM | SAFe 4 | ITIL 4 | CAC | CAF | CEAC.
What is Kay Nissen's email address?
Kay Nissen's email address is ka****@****bal.com
What is Kay Nissen's direct phone number?
Kay Nissen's direct phone number is (512) 532*****
What schools did Kay Nissen attend?
Kay Nissen attended Colorado Technical University.
What skills is Kay Nissen known for?
Kay Nissen has skills like Project Management, Marketing, Salesforce.com, Advertising, Sales, Customer Service, Copywriting, Public Relations, Project Planning, Process Improvement, Account Management, Scrum.
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