Head Of Operations
CurrentMeet revennue objectives, managing budgets and company expenditure, business risk and making high level decisions about policy and strategyDevelopment of products of the Concierge business unit of 5C Limited Ensure timely and accurate financial reporting, supporting Finance department with necessary input for timely reporting and remittancesWorking with Accounting and Management teams to set budgets, monitor spending, and process payroll and other expensesPlanning for future business development in line with the business objectivesLiaising with management to make decisions for operational/marketing activities and set strategic goalsOversee customer support processes and organize them to enhance customer satisfactionEnsure operational best practice standards are being adhered to, from obtaining and understanding clients request, quality control, compliance and assurance perspective across every departmentDevelopment of guidelines and policies on the maintenance for all the various facilities and systems ensuring preventive measures and timely response to activities with proper tracking and record keepingPlanning and monitoring the day-to-day running of business to ensure smooth progress across all departments and providing constructive feedback on job expectationsEnhancing the company culture, fostering effective communication throughout the organization and identifying new methods to meet employees needsManage procurement processes and coordinate material and resources allocationEducate marketing team on useful tips like Client identification, SWOT analysis, etc. Putting them in a better position to identify and engage client about who we are and our servicesDevelop new product and service offerings to increase interest in new or existing marketsTrack sales and feedback and adjust marketing strategies as necessary