Assistant General Manager
Lagos, Nigeria
• Oversee the operations functions of the hotel, as per the Organizational chart.• Hold regular briefings and meetings with all head of departments.• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.• Handling complaints, and oversee the service recovery procedures.• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Ensure all decisions are made in the best interest of the hotels and management.• Closely monitor the hotels business reports on a daily basis and take decisions accordingly. • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.• Prepare a monthly financial reporting for the owners and stake holders.• Draw up plans and budget (revenues, costs, etc.) for the Hotel• Helping in the procurement of operating equipment, and contracting with third-party vendors for essential equipment and services.• Coordination with HOD's for the execution of all activities and functions.• Overseeing and managing all departments and working closely all HOD's on a daily basis.• Manage and develop the Hotel Executive team to ensure career progression and development.• Be accountable for responsibilities of department heads and take ownership of all guest complaints.• Provide effective leadership to hotel team members.• Lead in all aspects of business planning.• Respond to audits to ensure continual improvement is achieved.• Corporate client handling and take part in new client acquisition along with the sales team whenever required.• Assisting in residential sales as and when required and development with strong sales prospects.• Responsible for safeguarding the quality of operations both (internal & external audits).